20
Jan 2012
Posted by Lesley
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Everyday Superhero: Heather Schneider

Friday, December 9, 2011, 7:30 p.m. It was a cold, drizzly night. Monitronics Emergency Dispatch Operator Heather Schneider was on duty and ready for anything when she intercepted a burglar alarm from a Weatherford, Texas, business.

It took her fractions of a second to shift into Everyday Superhero mode. She swiftly called the quaint shop. But … no answer came. Heather knew that time was of the essence. She tried to reach the shop owner at home. Heather was relieved to hear a voice on the other end of the line. She said, “We just received a burglary alarm at your business.” The shop owner asked Heather to send the police.

Almost instantly, Heather had the local police on the phone and on their way to the business.

After the emergency

Thanks to Heather’s Everyday Superhero swift action, the police arrived just in the nick of time. They found two men right in the middle of robbing the store. Of course, the bad guys were immediately arrested and received a police escort straight to jail.

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Posted in: Behind Our Doors, What Is Security?

18
Jan 2012
Posted by Lesley
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Everyday Superhero: Crystal Lacy

When Monitronics Emergency Dispatch Operator Crystal Lacy received a burglary alarm from a business in Amarillo, Texas, she quickly called the business but no one answered. In seconds Crystal had the police dispatched and rolling.

After the emergency

They arrived just in time to find a burglar inside the business. He had busted through the back door and was hiding. The police arrested the bad guy without incident and he was taken to jail.

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Posted in: Home Security

17
Jan 2012
Posted by Lesley
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Everyday Superhero: Delia Rico

Recently, Central Station Emergency Dispatch Operator Delia Rico received burglary signals from a business in Houston. She quickly called the business but didn’t get an answer. Delia was able to reach the manager and he said, “Send the police!”

Delia was able to send the alarm notification using a pilot technology, ASAP, which communicates signals electronically to the 911 center. The dispatch was communicated to the Houston Emergency Center within seconds and officers were on the scene in no time.

As a result of the speedier dispatch time, the police were able to call us back within six minutes to tell us they made three arrests. SIX MINUTES—THREE ARRESTS!

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Posted in: Behind Our Doors, What Is Security?

16
Jan 2012
Posted by Lesley
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Everyday Superhero: Anira Garcia

Recently, Monitronics Emergency Dispatch Operator Anira Garcia received a silent panic signal from a business in Arizona. Anira sprang to action and immediately called the local police department. The police raced to the business with sirens blaring. Officers arrived to find everyone safe; an armed robbery had taken place but the suspects fled the scene.

The police were able to get a good description of the bad guys and their car. They put out an APB for the suspects and the manhunt began.

After the emergency

We talked to the store owner’s wife a couple days after the robbery. She told us about the event. We found that, during the incident, the bad guys wielded guns in the faces of her husband and other store employees. The robbers got away with almost $3,000 cash and grabbed merchandise as they made their getaway.

The store owner’s wife told us, “Everyone is okay now. We love our alarm system! It worked so great that night and the police got to the store so quickly. Thank you.”

No arrest has been made in the armed robbery case yet and it’s not the first time these guys have hit the same area. The detectives are hot on the trail and are optimistic that they will make an arrest very soon.

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Posted in: Behind Our Doors, What Is Security?

04
Jan 2012
Posted by Lesley
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Monitronics Gives Back in 2011

 

Beginning in October and continuing through Christmas, Monitronics participated in multiple charitable projects in 2011.

Our holiday season kicked off with the annual food drive to support MetroCrest Foodbank. The event always sparks competition within the company and proves fruitful for our cause. In 2011, employees donated over $10,000 in food and cash.

The employees pitched in to provide gifts for children through the MetroCrest Foodbank. Throughout the first half of December, teams within Monitronics “adopted” grade levels. Each team worked hard to bring in as many toys as possible for their children. The company donated an additional $2,000 to support the foodbank.

Students from Notre Dame School, a local school for children with mental disabilities, made their annual visit to Monitronics on December 15. When they arrived, the children were greeted by their “Buddy” for the day. They toured the departments that were decked out in the holiday theme chosen by the Holiday Committee. The tour concluded with a catered lunch, carolers, and a final meeting with Santa where the kids received gifts based on their Santa List. During the catered lunch, Monitronics presented local charities with donations:

Al Leisikow from Little Elm Food Bank with Mary Jensby from Monitronics

  • Each of the 81 patients from a local nursing was given a Christmas gift.
  • The Little Elm Food Bank received a check for $2,000. 2011 was Monitronics’ fourth year supporting the food bank.
  • Monitronics donated $2,000 to Irving Cares, Inc., an organization which helps the needy in their community.
  • And, The North Texas Food Bank received a check for $2,000 to help distribute food to thirteen North Texas counties.

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Posted in: Home Security