These days, you can do pretty much anything online. And we understand that our customers need that type of convenience when it comes to their home security account.

That’s where MyMonitronics comes in. You can use your MyMonitronics account at Monitronics.com to easily manage your monitoring online. From there, you can update your emergency contact list, sign up for Paperless Billing, test your alarm, and much more. All from the comfort of your desktop.

Just visit Monitronics.com today and click MyMonitronics to sign up for your free account.

It was early on a recent Monday morning when Emergency Dispatch Operator Regina Spivey received a fire alarm from the T. West home in Lakeland, Fla. Acting quickly, Regina immediately called the home. When no one answered, she knew from experience it wasn’t a good sign.

In a few seconds’ time, Regina had the Plainfield Fire Department dispatched. They arrived at the West home and knocked, but no one came to the door. They had no choice but to break into the house, which was full of dangerous smoke.

As the firefighters searched for the source of the smoke, they found a pot that had been left cooking on the stove. They extinguished the burning pot and continued searching the house. That’s when they found our customer, sound asleep in one of the bedrooms. Amazingly, the sound of the alarm and the firemen in the house had not affected her deep sleep. The firemen immediately roused her and told her what had happened. Shocked that she had slept through the fire alarm, she was very grateful the firemen put out the fire and found her.

After the Emergency

Later, we spoke to Mr. West and found out that the pot had been accidentally left on the stove when he daughter went to take a nap. “Thankfully, we only have minimal smoke damage. Thank you!”

It was late at night when second-shift emergency dispatch operator Cesar Castillo received a burglary alarm from the Cuadrado in San Juan, Puerto Rico. Cesar quickly called the house; when the customer answered she sounded panicked: “I don’t know why my alarm went off. I grabbed my daughter ,and we’re locked in my bedroom!”

After hearing the customer’s response, Cesar acted fast. He called out, “I need a dispatch!” His teammate Crystal Ramirez jumped in to help. Crystal immediately called the police department but was told she had the wrong location. She continued to work quickly, calling several different numbers before she finally got through to the correct PD.

As the officers were making their way to the customer’s home, Cesar stayed on the line with a very frightened Ms. Cuadrado.

After the Emergency

A few days later, we learned from Ms. Cuadrado that there was a stranger on her balcony. When the police arrived, the man ran off–leaving behind a bag of tools and his shirt.

“Everything is OK now, and the police are searching for the man,” Ms. Cuadrado said. ”Thank you.”