Archive for January, 2010

Two-way voice saves lives

During an emergency, every second seems like an eternity. And every one counts. With two-way voice, you can communicate directly with the Monitronics central station without even picking up the phone.

Two-way voice is an audio device that is a part of your alarm system. It has a speaker and microphone so that when an alarm goes off in your home or business, central station can tune in, hear what’s going on, and speak directly with the resident or intruder.

Our five-diamond certified central station responded to calls in an average of 22.1 seconds in 2009. That kind of fast action is crucial when it comes to your well-being.

Two-way voice works when you use a security system that incorporates it as a standard feature. Monitronics has many panels, like the GE Simon XT pictured, where this feature is built-in. Check your owner’s manual with your MyMonitronics account (under “system summary”) to see if your alarm is two-way compatible and how it works.

Other benefits can include:
* Increased sense of security and confidence in alarm system
* Priority response from the police–they know it’s not a false alarm
* Intruders chased from the building
* Reduced false alarms and potential fines for those alarms
* Effective communication for a person not able to get to the phone (like a medical emergency)
* People focused on getting out during a fire, knowing that help is on the way

Generally speaking, a system consists of one speaker and one microphone in the center of the house, which can provide coverage of about 2,500 square feet. If your coverage area needs to be bigger, your authorized Monitronics dealer can add additional speakers and microphones.

If you are interested in learning more about two-way voice and how it can enhance your security, please call 800-447-9239 or visit www.monitronics.com.

MoniX video #4

We’ve posted three videos so far to get our dealers pumped for MoniX February 16-18:

    * Video #1
    * Video #2
    * Video #3

Ready for number four? It stars Travis Miller and Maui Bishr.

Tuesday tips: Test your monitored alarm system

One of the best ways to make sure your family or business is always protected is to test your monitored alarm system once a month. It only takes a few minutes to do and ensures that everything is working properly: that the signal is going out and that we are receiving it.

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Pick one day of the month and mark it on your calendar or in your PDA. On that day, let us know that you are about to test your system. There are two ways you can do that. The best is to log into your MyMonitronics account here. The other is to call customer care at 800-447-9239. Please have your account number and password handy when you log in or call.

After you’ve notified us, go to your main alarm panel and press the “test” button. It’s in a different place on every panel, but is clearly marked (if you are confused, check your owner’s manual).

Donate blood, save lives

On January 28, Carter BloodCare will be on the Monitronics campus for blood donations. All employees donating or attempting to donate will be entered in a drawing to win two tickets to the February 5 Dallas Mavericks vs. Minnesota game. Donors will receive a mini-physical, including blood pressure and iron level check, and cholesterol results following their donation.

The blood donation bus

Make your appointment today by calling extension zero. And before you donate, remember:

* Call center employees must get with workforce to schedule a time to donate

* Please have a meal prior to donating

* Bring a picure ID

Help for Haiti; company to match funds

Our hearts go out to all of those suffering in Haiti after last week’s earthquake. Because we want to help, Monitronics employees are raising money in several ways for the Dallas chapter of the American Red Cross. The company will match the funds we raise dollar-for-dollar.
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On Friday of last week and today, employee volunteers will be selling food items–like sweets, popcorn, and fruit–with proceeds going to the charity. Other ways we’re helping include:

* Raffle for two Mariah Carey concert tickets, Wii, and Dallas Mavericks tickets

* $1 and $5 individual contributions

So far, we have sold $832.25 in food and raised $819 in donations raised $2,382.00 in snack sales and cash donations as of Monday afternoon. Way to go, team!