Archive for March, 2010

Do gated communities have less crime?

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I was a bit of a rebel in my youth, talking smack about “the man” and aspiring to a sort-of hippie lifestyle on a farm or maybe a commune. At the very least, a vintage house in an old neighborhood.

Many years and fewer tie-dye t-shirts later, I live somewhere I never, ever thought I would: a gated housing community. They always seemed so…bourgeois? Isolated? But with age and experience, I now appreciate the sense of security and safety I have from those brick walls and that iron gate. I’ve lived in a house that was broken into and I know that terrible feeling. I never want to that experience again.

About 7 million households are in gated communities—that’s about 6% of the total in the U.S. About 4 million of those 7 live with restricted access through gates, entry codes, key cards or security guards.

But there’s a basic question there that needs examining: Do those gates add protection and security for homes inside? Do they really keep the bad guys out? Or are we living under the false illusion of security?

The general answer is yes—there is less crime in gated neighborhoods for several reasons. First, there’s usually a stronger sense of community there because they are geographically unified, often have area associations, and have better pedestrian traffic because of the lack of through-traffic. Second, those security guards and restricted access may actually, well, restrict access.

But the truth is that the crime rate is not as low as many of the builders of those gated communities would have you believe. The city of Miami reports that “some forms of crime such as car theft are reduced, at least immediately after the streets are closed. However, data indicates that the long-term crime rate is at best only marginally altered.”

But one type of crime goes down and stays down in gated communities: crimes against the person. This seems to occur because criminals want easier escape.

So what’s the verdict? Mixed. There are lots of pros and cons to a gated community, but don’t let it fool you into complacent behavior, like not locking the door or setting your monitored home security system.

Of course, no matter your neighborhood, one of the best things you can do it start a neighborhood crime watch (read more about that here). So take care and think safety, no matter where you live.

Moni celebrates MAS conversion anniversary

iStock_000002807197XSmallIt’s a big day here at Monitronics: we’re celebrating the one-year anniversary of our conversion to MASterMind (MAS), our primary alarm monitoring and billing computer software.

For customers and dealers, this conversion to MAS is important because it has resulted in improved customer service: we’re a lean, mean machine with this software. MAS has allowed us to enhance our customer experience and forge stronger relationships with our dealer program, making it easier for everyone to do business with Monitronics.

During this first year, we’ve had our share of bumps and scrapes, but our success has shown us the great work we can do together. It’s also reinforced our commitment to customers and dealers. We’re looking forward to another successful year (and eating pastries to celebrate this first birthday of MAS!).

Moni receives prestigious 5-diamond certification

Break out the champagne! We’re delighted to announce that our central station has been awarded the prestigious Central Station Alarm Association (CSAA) “CSAA Five Diamond Certification” for the fifth year in a row. Fewer than 100 central stations have achieved this honor out of about 2,700 nationwide. What an honor!

iStock_000008017404XSmallFor customers, this matters because this certification means that 100 percent of Monitronics‘ central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. That course gives operators the essential tools to communicate effectively with customers, law enforcement, fire, and emergency services centers. This distinguishes Monitronics as one of the best in the industry.

Five-diamond companies like Monitronics have also demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money, and commitment to 100 percent quality operator training.

The Central Station Alarm Association (CSAA) is a 60 year-old non-profit trade association that represents the major burglar and fire alarm central monitoring stations. CSAA is located in Vienna, Virginia, outside of Washington, D.C.

Cell phones for soldiers

iStock_000009540937XSmallCell Phones for Soldiers, a nonprofit that helps our soldiers overseas call home, has extended their program to Farmers Branch, the home of Monitronics.

To support this effort, Monitronics employees are encouraged to bring a cell phone to Mary Jensby’s office on the fifth floor of the main tower. All phones will go to the Farmers Branch Community Recreation Center, which has collected 17,820 minutes worth of cell phone donations since becoming a drop-off point.

Anyone wishing to drop off a cell phone can stop by Mary’s office or call her at 972-243-7443, ext. 3616.

Tuesday Tips: Prevent graffiti tagging vandalism

Is grafitti art or vandalism? It can be as simple as a few words or images sprayed or scrawled on a surface, like a fence or a wall (or a building, which makes people quite unhappy). It can be complex as full color, elaborate murals. The debate rages on the art versus vandalism question, but one form of graffiti is generally agreed to be more dangerous than the rest: gang tagging or gang graffiti.

iStock_000006400881XSmallGang tagging is when someone marks a place with some sort of image or word that indicates gang territory, fights between rivals or collaborations, or as a way of marketing street drugs. It can mean that you’re in the cross hairs of danger. Plus it’s ugly and makes a neighborhood look trashy.

Many police departments offer graffiti control programs–check with your city to see if they can provide you with more information on how to prevent graffiti vandalism. Here are our tips.

How can you keep graffiti out of your neighborhood?
* Call your local police or sheriff and report all vandalism.
* Remove or paint over any graffiti on your property right away after taking a pictures of it.
* Educate your child about this crime.
* Help neighbors in graffiti removal.

For Business Owners
* Protect spray paint from theft–consider locking the up. And remember not to sell them to minors.
* Place signs in the spray paint area about the penalties for graffiti vandalism.
* Keep spray paint displays in an area that is easily seen by employees.

How to Remove Graffiti
* Keep matching paint on hand so you can cover it right away.
* For glass or previously painted metal surfaces, use MEK (methylethyl ketone) to remove graffiti.
* Ask your local hardware store for other graffiti removal products for glass, unpainted metal surfaces, brick, and cinder block.

What if You See a Tagger in Action?
* DO NOT speak to or attempt to stop the person.
* Get a good description of the person and get a license plate number if possible for police.
* Call 911 to report a vandalism-in-process.