5 reasons our customers should love us in 2010

As part of National Optimism Month in March, we’re blogging five reasons why our customers should be loving us in 2010. We see so many reasons to be optimistic about the coming months, from exciting new technologies to our efforts to make sure every alarm is a real alarm. We’re excited about this year and here’s why.

5 Reasons To Love Us in 2010

1. Business is good and we’re focusing on customer service. Even in this down economy, we’re growing and we are paying special attention to your needs. We want to hear from you on this blog, our Facebook page, or our Twitter account. How can we serve you better?

2. Speaking of social networking, we HEART our 344 fans on Facebook and our 470 followers on Twitter. We share safety tips, insider news, and fun facts on both, as well as responding to customer praise or complaints. Come join the online party.

3. New technologies are helping people feel more secure. We’re now offering customers the ability to stream live video of their homes to a BlackBerry or iPhone or watch video clips online. They can even arm and disarm remotely (and more!).

4. We’re providing better protection against unethical scammers. This summer will be a test of our efforts to stop what we call “summer slamming.” This is when unscrupulous door-to-door security sales people try to rip you off and trick you into “switching” service. We’re getting more assertive in stopping this practice. Learn more at www.monitronics.com/securityscam.

5. We’re saving lives. Our award-winning monitoring center had an average response time of just 22.1 seconds in 2009 and in an emergency, every second counts. You can trust Monitronics with your safety.

This is why WE think our customers will love us in 2010. What’s your opinion? Leave us a comment and let us know.