We heart our customers! And we really love it when they give us constructive feedback. Our customer Roy Spencer sent in this description of his recent experience.
“I want to express my deep appreciation for your wonderful services as an alarm company. I have to admit that when I signed up with Monitronics, I was leery; however, when a heating company was sawing an opening for a cold air return on my wall, the sawdust made the fire alarm go off. Because Monitronics couldn’t get through to my cell phone, they called my brother and a fire truck was there in minutes.
“An unfortunate but very real emergency occurred Thursday, July 8, 2010, after 11 p.m. when three men were attempting to break into my home because they thought I was not there. Thanks to my panic button on my remote, the alarm scared them off! I called 911 on my own, but Monitronics was on the ball.
“Thanks for being such an outstanding alarm company, giving us not only fantastic service, but also providing a vast amount of security for a reasonable cost during these difficult economic times. I have been telling my friends and acquaintances about your wonderful company. It is a pleasure to be part of the Monitronics family. Thank you once again.”
