Author Archive

Monitronics honors dealers: Lisa Thomas

Beginning this month, Monitronics will honor an authorized dealer employee whose work exemplifies quality, flexibility, and excellence. Our first honoree is Lisa Thomas, Office Manager at Lifeline Security and Automation in California. She was nominated by Jason Maxwell, Funding Supervisor in Dealer Support at Moni.

Jason nominated Lisa for this honor and noted that she is very efficient and proactive, always staying up-to-date with the latest news in the Monitronics Dealer Program.

“Her work ethic is strong and Lifeline carries with them a weekly purchasing percentage of over 90%. She cares greatly about the quality of customers that Lifeline brings to Monitronics and ensures that they are completely satisfied before being brought on station.”

Lisa joined Lifeline in 2005 and has been with the company during a period of tremendous growth. As Lifeline President Gordon Johnson notes, she cares deeply about her quality of work. “Lisa treats the business as if it was her own and has taken on more and more responsibility as we have grown,” he said. “She is well-liked among employees.”

Congratulations, Lisa! Monitronics appreciates you!

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Monitoring Center operator saves the day

On Sunday, August 15, around 6 a.m., 91-year-old Luella Chamberlin from Arizona was awake and in her kitchen. As she started to prepare herself breakfast, she lost her footing and fell. It was a dire situation: she was alone, bleeding, and unable to get up. A feeling of panic began to overtake her, so she pressed the remote on her Monitronics monitored alarm system and hoped someone would help.

In our Dallas Monitoring Center, first-shift operator April Drayton had just started work when she intercepted Mrs. Chamberlin’s panic alarm. April accessed the two-way voice feature on the system and spoke with Mrs. Chamberlin, realizing immediately that an ambulance was needed. With the help of a colleague, April dispatched one within a minute.

April stayed on the line with Mrs. Chamberlin, calming and assuring her that help would soon be there. Within 10 minutes, the paramedics arrived and made a forced entry into the home. Once inside, they determined that Mrs. Chamberlin needed to be transported to a nearby hospital.

We checked in on Mrs. Chamberlin the next day–she had lost a lot of blood, but was safe and healing. “I got seven stitches in my head and I’m very weak,” she said. “[April] was so nice and polite. You don’t find them like that anymore. Thank you so much.”

Thank you, April, for your excellent work. You made a difference in a customer’s life.

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Awesome Home Security Technology

As a brief diversion we thought it’d be worthwhile to suggest some best-practices for building your home which could negate or reduce the need for an electronic security system altogether. For instance, simply building a moat around your house could reduce chances of break-ins by a factor of about 85%, according to our scientists’ estimates, and it could also be used for swimming. Introducing the “Swimming Moat” (Est. cost $275,000 to $650,000, depending on size of home):

Swimming Moat - a home security barrier keeping intruders out, while adding enjoyment for the family!
"Swimming Moat" - Copyright © Steven M. Johnson. Used by permission.

For a more protective home-surround-system which includes aggressive, autonomous-agents (canines) which could fight off potential intruders, we recommend this feature –

Read More

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Tuesday tips: Beat the heat this summer

It’s sweltering across the U.S., which is pretty much on par for July. But as temperatures get over 90 degrees, heat-related illnesses soar. It’s no joke: about 400 Americans die annually from the heat. That more people than the combined deaths from floods, lightning, tornadoes, hurricanes, winter storms, and extreme cold from 1994 to 2003.

Elderly people, small children, those with weight or alcohol problems, people on certain medications or drugs need to practice extra precaution. Here are some tips for everyone to follow.

Stay cool in the heat

  • Drink up: Down lots of water–two to four glasses (16-32 ounces) each hour, whether you’re thirsty or not. And skip the booze; it dehydrates.
  • Replace salt and minerals: If you’re sweating up a storm, drink a sports beverage or some juice.
  • Wear a hat: Protect your face from sunburn and stay cooler overall with a wide-brim hat.
  • Dress for success: Wear lightweight, light-colored clothing.
  • Slather on the sunscreen: There’s more than the “ouch” factor at play here: sunburn screws up your body’s cooling mechanisms and dehydrates you.
  • Slow down, buckaroo: Why don’t you reconsider that midday run or gardening until it cools off a few degrees? And pace yourself. If you’re gasping or feeling dizzy, get indoors and drink liquids right away.
  • Know when to get help: Learn the symptoms of heat exhaustion and heat stroke and help others who might be confused because of their condition.
  • Use common sense: Your brain is there for a reason–take care of yourself!

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Bicycle safety: avoid the red light of death and other advice

Life on two wheels is exciting and bicycles are great exercise. But sharing the road with cars can be a harrowing experience. The obvious piece of advice is “wear a helmet,” but a helmet offers you ZERO protection from a swerving car or distracted driver. Bike-related injuries annually land more than 500,000 people in emergency rooms and kill 700.

For situational safety and specific traffic dangers, the authority on this is BicycleSafe.com. We’ve got some more general advice, based on personal experience and research.

  • Stay hyper alert. From opening car doors to distracted drivers, you’ve got a load of risks to manage.
  • Get a headlight. At night, they are required by law, but a strobing or bright light can help drivers see you during daylight hours, too.
  • Slow down. Any time you can’t make eye contact with a driver who is nearing your bike, reduce your speed.
  • Don’t ride on the sidewalk. If you think cars aren’t looking for you on the road, try being on a sidewalk. They have NO reason to expect you crossing a street from there.
  • Don’t ride against traffic. Again, cars are not expecting you and a head-on collision is one of the most dangerous. One study estimated that riding the wrong way was three times as dangerous as riding the right way, and for kids, the risk was seven times greater.
  • Move out of a car’s blind spot. This holds for when you’re moving and at a stop.
  • Pass on the left only. You’re asking to get hit by a right turn if you pass on that side.
  • Wear bright clothing during the day and reflective at night.
  • Get a mirror. A mirror for your handlebars is cheap and lets you see what cars are doing before you make a move.

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Tuesday tips: summer juvenile crime

teen crime - kid in handcuffsSummer time means longer days, more time outdoors, and summer vacation for kids. But time off from school actually increases juvenile crime: too much free time, lack of parental supervision, and warmer temperatures seem to be to blame.  These don’t appear to be violent in nature, but rather acts of vandalism and property crimes, like smashed car windows and vehicle robberies, graffiti tagging, and underage drinking.

But some incidents are more serious. Police in Portland, Oregon, broke up two teenage theft rings during last summer that were responsible for $10,000 of stolen goods.

What can you do? First, if you’re a parent, set strong boundaries and rules for your kids. Keep a curfew and know who their friends are. You can help keep you kids from getting themselves into trouble.

Everyone can take basic precautions to protect themselves: keep an eye out and report suspicious crime to local police. Try to park your cars in a garage if possible. And always turn on your monitored alarm system when you are not home and at night. Stay safe and happy summer!

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Central Station up for prestigous awards

Anne and GregMonitronics has reason to be proud: Greg Hurst and Anne Glickstein have been nominated for prestigious awards from the Central Station Alarm Association (CSAA).

Greg is nominated for manager of the year and Anne for support of the year. In addition, we are nominated for Central Station of the year.

The winners will be announced June 16 at the CSAA Central Station Awards Breakfast in Pittsburgh, Pennsylvania. Good luck!

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Monitronics smoke monitoring prevents fire

FirefightersOne of the most gratifying parts of working at Monitronics is the stories of tragedies prevented. This week, we had just such an event that I want to share. Because of our monitored smoke protection, a near-fire was averted in a customer’s home, something that could have destroyed her home and killed her five beloved cats.

On Monday around 2 p.m., a fire alarm came into our Monitoring Station from the Shelly Kitchen residence in Fresno, California. Our second-shift operator Francisco Galicia responded by calling the Kitchen residence, but got no response. He dispatched the Fresno County Fire Department immediately.  They arrived and found the dishwasher was the cause; a plastic part had fallen on the the heating element, which was smoldering and would have caught on fire.

Later on Monday, Mrs. Kitchen called our Customer Service department in tears to thank us for saving her home and her cats. She had cancelled her service at one point, but came back to Monitronics to ensure that her pets would be safe when she traveled.

“It’s so important for me to have control over my house and the monitored protection gives that to me,” she said. “I’m so happy with Monitronics. I want to express my gratitude for saving our home and our cats with such fast response Monday.”

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Tuesday tips: Prevent child drowning

000009120008XSmallChild drownings are devastating and preventable–drowning is the second leading cause of accidental death among children ages one to 14.

Things like pool fence laws have helped lower the numbers since the 1970s. While there are no federal pool fence laws in place in the US, several states, including New York, Florida, California, and Arizona, have their own individual ones. Some municipalities have their own laws, as well, and the federal Virginia Graeme Baker Pool and Spa Safety Act governs public pools. (Side note: you can petition for stricter pool safety. Read about it at the Pool Safety Council.)

But even if every pool had a fence, child drownings would not stop. These are a few safety tips to follow:

  • Adults need to be present and paying attention when young children are in the pool, bathtub, or playing around water. Put down the iPhone, don’t mow the lawn, set aside the margarita and watch closely. Alcohol in particular impairs your ability to effectively monitor kids.
  • Get your kids in swimming lessons early. Some places even offer “mommy-and-me” classes for infants. But be aware that the American Academy of Pediatrics says that swimming classes should not be considered drowning prevention for children younger than four.
  • Get a barrier around your pool and teach your children to respect that boundary. Never prop the door open.
  • Keep a life jacket on your child while he or she is in the pool. “Noodles,” “water wings,” rafts, inner tubes and the like are not sufficient.
  • Learn cardiopulmonary resuscitation (CPR). You might save a child’s life in the time it takes emergency responders to arrive.

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Red Cross recognizes Monitronics’ Haiti donations

CEO accepts certificateAfter the January earthquake in Haiti, Monitronics employees were deeply concerned by the news of devastation from that country. In response, they organized multiple fundraisers in order to make a donation to the American Red Cross relief efforts.

And fund-raise they did. The company matched dollar-for-dollar the donations and money earned from raffles, snack sales, and lunches. The result? In February, Monitronics donated a total of $18,484 to the Dallas chapter of the American Red Cross.

On Wednesday, a Red Cross representative presented the company with a certificate of appreciation. Pictured here, CEO and President Mike Haislip accepted the certificate from Assistant Director of Institutional Giving Emily H. Allbright.

“It was my pleasure to personally meet and thank Mr. Haislip and the amazing employees at Monitronics for their generosity for the relief efforts in Haiti,” said Allbright. “It was a devastating disaster and because of support from companies such as Monitronics, the Red Cross is able to provide relief supplies and hope.”

Haislip said that the company wanted to be a part of the solution.

“The Red Cross has helped more than two million people in Haiti since the earthquake three months ago and we wanted to be a part of those relief efforts,” said Haislip. “Our employees showed their generous spirit and worked hard to raise the funds we donated.”

If you want to donate online to the continued efforts of the Red Cross in Haiti, where there is still much need, click here or call 800-RED-CROSS.

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Tuesday tips: National Playground Safety Week

iStock_000006723155XSmallFor those of us with children, an afternoon at the local park is a real joy. During National Playground Safety, April 26-30, we take a few days to focus on children’s outdoor play environments. As parents, we take a look at our judgment when kids are playing. I recently discovered that 200,000 children are injured on America’s playgrounds annually. And there’s no nationally coordinated effort to help kids stay safer–it’s usually left up to local communities and schools.

As the National Program for Playground Safety points out, playgrounds don’t become safer all by themselves. They’re advocating for that national program to:

    1. Provide proper supervision of children on playgrounds
    2. Design age-appropriate playgrounds
    3. Provide proper surfacing under and around playgrounds
    4. Properly maintain playgrounds.

How you can help (from NPPS)

    * Design and distribute surveys to discover favorite and least favorite equipment, as well as recurring playground problems and injuries.
    * Send letters to your state governor encouraging them to proclaim National Playground Safety Week.
    * Create and hang posters in schools and community areas outlining S.A.F.E. playground practices.
    * Complete playground equipment safety checks and evaluations.
    * Challenge your school to an injury-free week on the playground.
    * Check out your local playgrounds. If there is hard surfacing, such as asphalt, concrete, dirt, or grass underneath play equipment, call the owner and politely voice your concern. Ask if there is anything you can do to help.
    * Write to the editor of your hometown newspaper commenting on any playground safety issues in your local community. Give credit to those facilities with safe playgrounds as well.
    * With children, make a maximum of five playground rules that they can remember and follow.
    * Check for safety using NPPS Lesson Plans. To order, call 800-554-PLAY (7529).

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Monitronics gets new wellness coordinator

Donna PiketMonitronics employees have a fantastic new resource. Starting today, Donna Piket is our new Wellness Coordinator, an essential part of the MI Health initiative. Monitronics believes that a fit, healthy employee makes for a happier, more productive person. So we are committed to helping our colleagues reach their wellness goals.

Donna is hosting an open house tomorrow through the 29th to help educate employees of all aspects of health and wellness and the programs that will be offered.

Donna has been a health educator and registered massage therapist for over 10 years. She graduated from UT Austin with a Bachelor’s degree in kinesiology. She also has a Master’s degree in public health from UNT Health Science Center in Fort Worth.

“I look forward to meeting each of you and kicking off your MI Health Wellness Program,” she said. “Beginning in May, I will be offering two free classes, ‘Healthy Eating On A Budget’ and ‘Vitamin D: Are You Deprived?’”

The MI Health wellness program will offer other services, such as:

  • Personal wellness profile (free)
  • Personal fitness assessment (free)
  • Metabolic assessment (free)
  • Methodist Wellness at Work ($25 for the 12-week program)
  • Methodist Fitness Express ($25 for the 12-week program)
  • Tobacco cessation (free)
  • Customized wellness coaching (free)
  • Well-managed diabetes program
  • Stress management workshops (free)
  • Exercise room (free)

Employees can dial 3117 for more information about the open house, including hours, or to speak to Donna. They can also e-mail her at wellnesscoordinator@monitronics.com.

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Tuesday tips: Stay safe during tornado season

tornadoHaving grown up in the Lone Star State, I’ve got a healthy respect for Texas twisters. The sky turns a pukey shade of green, hail starts pounding the roof, that scary siren sounds, and next thing you know, you’re shuffling your kids and pets into the hall closet, praying for safety.

But Texas is just one of the many areas that are at risk. Each year, about a thousand tornadoes touch down in the U.S. during peak tornado season, March through May. A majority of those fall in “tornado alley,” a vaguely defined area that stretches from Texas to the Canadian prairies and from Colorado to Pennsylvania.

But tornadoes have a way of defying expectations, so it’s smart to know what you’re dealing with—watch for these signs:

    * A yellowy-green color to the sky
    * Hail, particularly if your area is under tornado watch
    * A sudden calm and quiet within a storm or right after it
    * Rapidly moving clouds in the sky, particularly if they are rotating or congregating toward the edge of the storm
    * Whirling dust or debris on the ground under the clouds
    * Loud, continuous “swishing” or waterfall sound that becomes a roar like a train or jet
    * Debris falling from the sky

If you’ve got a basement, head down there ASAP. Cover yourself with a mattress or heavy blankets. Think about where the heavy objects are in the floors above, like a dryer or stove, and don’t get right below them.

If there’s no basement, find an enclosed, windowless area on the lowest floor. Crouch low to the floor, face down, and cover yourself with something like a mattress or heavy blankets. Getting in the tub and covering yourself is a good precaution. If you’re in a business environment, try heading for the interior stairwells and stay off the elevators.

Mobile home dwellers, get out! You are safer outside, even if your home is tied down. Head for a permanent building or tornado shelter nearby. If neither are available, lie flat on the lowest spot you can find and protect your head. Stay away from large objects that could be blown onto you, like trailers or cars. The same advice follows for those stuck outdoors.

If you’re in a vehicle, judge how far away the tornado is—if it is very distant and there is little traffic, you might be able to drive away from its destruction by moving at right angles to the storm. If not, follow the directions above—find a ditch, cover your head, and never seek shelter under a bridge.

During all this drama, listen to the NOAA weather radio for updates. If your area sustains damage, get away from the structure when the storm is over and wait for the emergency responders to arrive. Keep away from dangers, like downed power lines, sharp objects, heavily damaged buildings, and any fire (natural gas leaks area a particular worry after a tornado). Follow instructions from the emergency crews and make use of your emergency kit if there are injuries.

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Tuesday tips: What to do when the alarm sounds

iStock_000011064387XSmallIt’s jarring, to say the least, when an alarm system goes off. The sirens, the panicky feeling, the sense of urgency. So what DO you do?

First, is it a false alarm? Did you set it off by opening a window or walking past a motion sensor? If that’s the case, walk to your panel and disarm the system. Anytime your alarm sounds, you have 30 seconds to do this–if you cancel the alarm in that time, it is not considered an emergency and you may not receive a call from the Monitronics monitoring center.  Do not disarm if there is a genuine emergency.

Here’s what to do in other situations:

Fire: Get out of your house as quickly as possible. We are going to dispatch the fire department when we get the alarm.

Medical emergency: When you receive a call from the Monitronics monitoring center, we will dispatch the emergency services and stay on the line with you until an ambulance arrives. Our average response time in 2009 was 22.1 seconds, so we’ll be calling or coming over your two-way voice panel quickly.

Burglary: Assess the situation. If you can leave the house, get out and call 911. You can also press the panic button on the alarm and we will dispatch the police immediately.

Carbon monoxide alarm: Leave the premise immediately we will dispatch the fire department.

Home invasion: Press the silent panic button on the alarm panel if you are able. Otherwise, cooperate with the intruder until the responding authorities arrive.

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Moni receives prestigious 5-diamond certification

Break out the champagne! We’re delighted to announce that our central station has been awarded the prestigious Central Station Alarm Association (CSAA) “CSAA Five Diamond Certification” for the fifth year in a row. Fewer than 100 central stations have achieved this honor out of about 2,700 nationwide. What an honor!

iStock_000008017404XSmallFor customers, this matters because this certification means that 100 percent of Monitronics‘ central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. That course gives operators the essential tools to communicate effectively with customers, law enforcement, fire, and emergency services centers. This distinguishes Monitronics as one of the best in the industry.

Five-diamond companies like Monitronics have also demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money, and commitment to 100 percent quality operator training.

The Central Station Alarm Association (CSAA) is a 60 year-old non-profit trade association that represents the major burglar and fire alarm central monitoring stations. CSAA is located in Vienna, Virginia, outside of Washington, D.C.

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