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Mar 2011

Posted by Leah

Summer scams are about to start

This summer, beware of door-to-door home security scams. Alarm system salespeople may visit your home, offering to replace or upgrade your alarm system for free. Don’t do it! We’ve seen customers deceived by these pitches.

The offers are not legitimate and you might end up with some unpleasant consequences: double bills, a broken security system, and a real headache. Never change your security provider without calling Monitronics first at 800.396.9815.

Look for the signs of a scam:

1. Offering free upgrades or equipment
If it sounds too good to be true, it is! These systems are anything but free—they could cost you time, money, and peace of mind.

2. Claiming that Monitronics is out of business.
Monitronics provides the award-winning protection you trust, 24/7.

3. Using high pressure sales talk, trying to make you switch security companies.
Red flag: honest salespeople don’t need to be pushy.

Report suspicious activity right away to Monitronics. These people are often friendly, neatly dressed, and college-aged. They’re usually unassuming and perceived as helpful and informative.

If a security salesperson show up at your door, get his or her name and company and call Monitronics at 800.396.9815. Your safety is our first priority.

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Posted in: Business Security, Home Security, Industry Happenings

Mar 2011

Posted by Leah

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Tuesday tip: We need your help to reduce false alarms

If you’re anything like me, a false alarm and dispatch can be humiliating. Even if there weren’t the personal factor involved, false alarms cost taxpayer money and unnecessarily ties up emergency authorities. Are you doing your part to prevent false alarms? Here are a few things you should do today:

• Learn and teach your entire family how to operate your alarm system.
• Be sure that each and every household member knows your pass word so you can cancel false alarms when we call you.
• If you need to cancel an alarm, we will call you. Don’t try to call us because you could miss our call and your chance to report your cancel.
• Use “stay” mode when you are home so you turn off motion detectors but leave on the rest of the system.
• Test your alarm every month. You should test your alarm every month to ensure that it is communicating and everything is working correctly. You don’t want to find out something isn’t working during an emergency.

Follow these tips and join Monitronics in the fight to reduce false alarms.

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Posted in: Business Security, Home Security, Tuesday tip

Mar 2011

Posted by Leah

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Monitronics nominates employee for Operator of the Year

Every year, we look among our ranks for a shining example of customer service and excellent performance to nominate for the Central Station Alarm Association Operator of the Year at their Excellence Awards. This year, we congratulate Rodney Freeman, who has been with Monitronics since 2002. He has not only has perfect attendance (!!!), but finished with a 98% Quality Rating, which completely rocks.

Rodney has not gone unnoticed before–he has been Employee of the Month, as well as a Shining Star winner in March 2010. He was also recognized for living the core values of the Central Station in 2009.

This is an ultra-prestigious award in our industry. Rodney will be competing against 2,500 operators and we think he is most deserving. The winners will be announced in June 7 in Charlotte, North Carolina, at the annual CSAA Conference. Way to go, Rodney!

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Posted in: Behind Our Doors, Business Security, Home Security

Mar 2011

Posted by Leah

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Monitronics employee given prestigious humanitarian award

Wow–what an honor! Our own Barb Holliday, Director of Dealer Services for Monitronics, is the recipient of the 2011 Mission 500 Humanitarian Award. Mission 500 is an industry driven nonprofit that serves the needs of children and communities in crisis. The purpose of the award is to honor an individual in the security industry who makes important contributions to those in need.

Barb is recognized for her involvement with several nonprofits. She is an advocate volunteer at the North Texas Turning Point Rape Crisis Center, and dedicated over 400 hours of her time in 2010 alone volunteering to support of this important organization.

In addition, she is a sponsor of Women for Women International, an organization that puts funds directly into the hands of women in war zones and poverty stricken areas, and provides educational and work programs.

She is also a volunteer judge for FCCLA STAR (Students Taking Action with Recognition) events, which is a program that uplifts high school kids in mostly rural areas by challenging them to compete in categories such as advocacy, entrepreneurship, environmental ambassadorship, leadership, and more.

The award will be presented at a cocktail reception on April 7 during ISC West in Las Vegas. Congratulations, Barb!

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Posted in: Behind Our Doors, Home Security

Feb 2011

Posted by Leah

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Tuesday Tip: Keep Baby’s Pearly Whites

Children learn their dental habits early. So, it’s best to get them started on the right track immediately. Here are some tips to keep those pearly whites healthy.

Teeth begin development even before a child is born. Expectant mothers need plenty of calcium to help those tiny teeth strengthen.
As soon as the first little tooth makes an appearance, begin wiping the gums with a washcloth or gauze pad. Decay can begin as soon as teeth appear.
The first dentist appointment should happen before baby’s first birthday. The dentist will look for any possible decay and bad habits that may be forming.
Brush with water alone until the age of two.
At three, you can begin allowing children to brush with supervision. Use the supervised brushing as a teaching opportunity and guide them into proper brushing techniques.
At age eight, your child can brush on his own . . . be sure and check up on technique occasionally.
Floss, floss, floss. Teach children how to floss, it’s the only way to reach some parts of precious teeth.

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Posted in: Tuesday tip

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