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Monitoring Center operator saves the day

On Sunday, August 15, around 6 a.m., 91-year-old Luella Chamberlin from Arizona was awake and in her kitchen. As she started to prepare herself breakfast, she lost her footing and fell. It was a dire situation: she was alone, bleeding, and unable to get up. A feeling of panic began to overtake her, so she pressed the remote on her Monitronics monitored alarm system and hoped someone would help.

In our Dallas Monitoring Center, first-shift operator April Drayton had just started work when she intercepted Mrs. Chamberlin’s panic alarm. April accessed the two-way voice feature on the system and spoke with Mrs. Chamberlin, realizing immediately that an ambulance was needed. With the help of a colleague, April dispatched one within a minute.

April stayed on the line with Mrs. Chamberlin, calming and assuring her that help would soon be there. Within 10 minutes, the paramedics arrived and made a forced entry into the home. Once inside, they determined that Mrs. Chamberlin needed to be transported to a nearby hospital.

We checked in on Mrs. Chamberlin the next day–she had lost a lot of blood, but was safe and healing. “I got seven stitches in my head and I’m very weak,” she said. “[April] was so nice and polite. You don’t find them like that anymore. Thank you so much.”

Thank you, April, for your excellent work. You made a difference in a customer’s life.

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Monitronics says ‘fork it over’ to Salvation Army

About 20 Monitronics Monitoring Center employees made a trip to the Carr P. Collins Social Service Center in Dallas to serve food and make an important donation: about 500 pieces of knives, forks, and spoons. The donation was the result of a month-long drive at Moni and served a vital need at the Center.

“I’ve heard the phrase ‘fork it over’ before, but this gave it a whole new meaning,” said Nancy Kerley, Volunteer Coordinator, (who also happens to be a Monitronics customer!). “This is one of the best and most practical donations we have ever received–it sure makes eating soup easier!”

Director Mary Jensby explained that the Monitoring Center visited the Salvation Army in February and noticed the shortage of silverware.

“We had to wash forks before we could serve the next group of people–we recognized the shortage,” she said. “Wanting to follow our goal to give back to the community, the Central Station employees and other departments at Monitronics came through for this big donation.”

For more photos from the day, click “read more” to the right.

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Central Station lead saves employee’s life

We applaud the critical work of our Central Station every day, especially when one of our employees becomes a hero and saves a life. We had reason to celebrate again recently when second shift Lead Jorge Rodriguez reacted quickly and prevented a fellow employee from choking to death. The incident was in the monitoring center itself on June 25.

Around 10:15 p.m., Jorge was working alongside third-shift Emergency Dispatch Operator Debra Harold when he noticed that she was struggling to breathe. He asked if she was OK and although she indicated “yes,” Jorge sensed that something was wrong. He asked again, and she didn’t say anything, then gagged when she took a drink of her beverage.

When Jorge asked, “Are you choking?” she gave him a hand signal as if to say “yes” and could not stand up from her chair. He quickly moved behind her and gave her the Heimlich maneuver, knowing that this was a matter of life and death—choking because of an obstructed airway is a leading cause of accidental death.

After a few compressions, a pill popped out of Debra’s mouth, but she was still choking and gagging, even though she was breathing easier. A team member called an ambulance and an EMT said she was out of danger.

In the days since, Jorge has had some time to reflect.

“Everything was happening so fast and all I was thinking is, ‘This lady needs help and there’s no time to waste!’” he said. “After the fact, when the adrenaline rush had faded, I started to get nervous and realized what had just had happened. I’m so glad I took the CPR and Heimlich classes in high school!”

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Monitronics Greg Hurst wins CSAA Manager of the Year

Greg HurstMonitronics Monitoring Center Manager Greg Hurst today won Manager of the Year from the Central Station Alarm Association (CSAA). This prestigious award recognizes Hurst as an outstanding manager who performs in the highest professional manner and makes significant contributions to the betterment of the alarm industry and the alarm profession. It also notes his exceptional service to his customers and community.

“Greg’s passion for excellence and his involvement and implementations are remarkable and make him a great leader worthy of this award,” said Mary Jensby, Director of the Monitronics Central Station. “In particular, we nominated him for his efforts to reduce false alarms, save operator time, increase response time, and build a close-knit team.”

Hurst, who received honorable mention for this same award in 2009, was acknowledged today at the CSAA Central Station Excellence Awards Breakfast Pittsburgh, Pennsylvania.

“Team Monitronics actually won this award. My name may be on the trophy, but it was what we did that helped us stand out,” said Hurst. “I appreciate everyone allowing me to be a part of this team. We did great!”

These awards are sponsored by SDM Magazine.

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Fork it over for charity

Meatball on forkMonitronics has a strong history of community involvement and giving to those in need. Our Central Station, in particular, has been leading the way with volunteerism with Cell Phones for Soldiers, help during a toy drive, sorting donations for the nonprofit Metrocrest, serving food at the Salvation Army, and more.

That department has started another campaign this month to help the Salvation Army again: a fork drive.

“When we were serving food, we noticed that they didn’t have enough for everyone and lunch had to be paused several times to wash them. People were waiting and we realized they needed more,” said Mary Jensby, Director of the Monitronics Central Station. “Our employees have such a history of generosity and many have extra silverware sitting at home. It seemed like a great idea.”

Each floor of the Monitronics main tower and auxiliary building has a box for forks and the drive runs through early July.

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Central Station up for prestigous awards

Anne and GregMonitronics has reason to be proud: Greg Hurst and Anne Glickstein have been nominated for prestigious awards from the Central Station Alarm Association (CSAA).

Greg is nominated for manager of the year and Anne for support of the year. In addition, we are nominated for Central Station of the year.

The winners will be announced June 16 at the CSAA Central Station Awards Breakfast in Pittsburgh, Pennsylvania. Good luck!

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Monitronics collects cell phones for soldiers

Central Station employees recently dropped off the Monitronics donation of 61 cell phones for the Cell Phones for Soldiers program.The charity helps our soldiers overseas call home and employees here

“Because this program was extended their program to Farmers Branch, the home of Monitronics, we wanted to be part of the effort to support our armed forces,” said Mary Jensby,  Central Station Director. “Our employees have such a generous spirit that I knew they would want to participate.”

Anyone still wanting to give a cell phone for this cause can click on this link to find a donation center in the United States.

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Monitronics goes Wild West for MoniFest

MoniFest t-shirt designOnce a year, Monitronics takes time to show appreciation for its employees. This year, the company is going Wild West for MoniFest May 10-14, honoring all 800-plus employees with a week of games, contests, and surprises.

The fun started when Human Resources Director Sherrie O’Keefe joined Monitronics and threw a week-long event for the then-140 employees.

“MoniFest is about celebrating every employee, as each has helped our company achieve new accomplishments,” she said. “The tradition has been to build the the event around a theme and include a special t-shirt, the casual dress code, games, an ice cream social, and more.”

The t-shirt was designed by Edward Franco, Dealer Tech Support.

“I wanted to capture a Western feel, realistic, but fun,” he said. “I’m looking forward to all the events at MoniFest this year.”

Calendar of events

Friday, May 7: Judging of decorated lobbies (2 p.m.)

Monday, May 10: Hourly drawings (9 a.m.-4 p.m.)
Bingo, 3rd floor break room (9 a.m.-4 p.m.)
Popcorn & pickles, 3rd floor break room

Tuesday, May 11: Hourly drawings (9 a.m.-4 p.m.)
Ice cream social and root beer floats, 3rd floor break room (9 a.m.-4 p.m.)

Wednesday, May 12: Hourly drawings (9 a.m.-4 p.m.)
Games under the big tent: Horseshoes, scavenger hunt, target shoot, haystack hunt, and roping the bull
Nachos, 3rd floor break room (9 a.m.-4 p.m.)

Thursday, May 13: Hourly drawings (9 a.m.-4 p.m.)
Chili cook-off, big tent (11 a.m.-2 p.m.)

Friday, May 14: Hourly drawings (9 a.m.-4 p.m.)
Company picnic, big tent: DJ and talent show
Grand prize drawing

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Red Cross recognizes Monitronics’ Haiti donations

CEO accepts certificateAfter the January earthquake in Haiti, Monitronics employees were deeply concerned by the news of devastation from that country. In response, they organized multiple fundraisers in order to make a donation to the American Red Cross relief efforts.

And fund-raise they did. The company matched dollar-for-dollar the donations and money earned from raffles, snack sales, and lunches. The result? In February, Monitronics donated a total of $18,484 to the Dallas chapter of the American Red Cross.

On Wednesday, a Red Cross representative presented the company with a certificate of appreciation. Pictured here, CEO and President Mike Haislip accepted the certificate from Assistant Director of Institutional Giving Emily H. Allbright.

“It was my pleasure to personally meet and thank Mr. Haislip and the amazing employees at Monitronics for their generosity for the relief efforts in Haiti,” said Allbright. “It was a devastating disaster and because of support from companies such as Monitronics, the Red Cross is able to provide relief supplies and hope.”

Haislip said that the company wanted to be a part of the solution.

“The Red Cross has helped more than two million people in Haiti since the earthquake three months ago and we wanted to be a part of those relief efforts,” said Haislip. “Our employees showed their generous spirit and worked hard to raise the funds we donated.”

If you want to donate online to the continued efforts of the Red Cross in Haiti, where there is still much need, click here or call 800-RED-CROSS.

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Monitronics gets new wellness coordinator

Donna PiketMonitronics employees have a fantastic new resource. Starting today, Donna Piket is our new Wellness Coordinator, an essential part of the MI Health initiative. Monitronics believes that a fit, healthy employee makes for a happier, more productive person. So we are committed to helping our colleagues reach their wellness goals.

Donna is hosting an open house tomorrow through the 29th to help educate employees of all aspects of health and wellness and the programs that will be offered.

Donna has been a health educator and registered massage therapist for over 10 years. She graduated from UT Austin with a Bachelor’s degree in kinesiology. She also has a Master’s degree in public health from UNT Health Science Center in Fort Worth.

“I look forward to meeting each of you and kicking off your MI Health Wellness Program,” she said. “Beginning in May, I will be offering two free classes, ‘Healthy Eating On A Budget’ and ‘Vitamin D: Are You Deprived?’”

The MI Health wellness program will offer other services, such as:

  • Personal wellness profile (free)
  • Personal fitness assessment (free)
  • Metabolic assessment (free)
  • Methodist Wellness at Work ($25 for the 12-week program)
  • Methodist Fitness Express ($25 for the 12-week program)
  • Tobacco cessation (free)
  • Customized wellness coaching (free)
  • Well-managed diabetes program
  • Stress management workshops (free)
  • Exercise room (free)

Employees can dial 3117 for more information about the open house, including hours, or to speak to Donna. They can also e-mail her at wellnesscoordinator@monitronics.com.

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What’s on the Monitronics CEO’s bookshelf?

DSC_0223CEO’s get where they are through years of experience and some fierce business smarts. Part of their success is about seeking out opportunities to learn: what has worked—or not—for other business leaders?

Monitronics’ CEO Mike Haislip is no exception. In his 35 years of experience, he has read countless books on leadership and business strategy. I sat down with him to talk about some of his favorite titles and what he learned from them. Here’s a rundown of his top five:

In Search ExcellenceIn Search of Excellence: Lessons from America’s Best-Run Companies by Thomas J. Peters and Robert H. Waterman “The first popular business book I read and took seriously back in the 1980’s was In Search of Excellence by Thomas Peters and Robert H. Waterman. That book and its companion, A Passion for Excellence, really got me thinking about how to set up an organization that could consistently deliver superior results. They helped to establish in me a core belief in customer service, the front-line employee, and the need to stay focused on results. They also kindled a fire in me to learn more.

Thriving on ChaosThriving on Chaos: Handbook for a Management Revolution by Tom Peters “In 1987 came another Peter’s classic, Thriving on Chaos. Building on the themes in A Passion for Excellence, he drives home the need to not just live with change, but to drive change, and build an organization which embraces change – and this was before personal computers put change into hyper-drive. This book came out at a time of rapid change in the cable industry where I was working. I realized that change was going to be a constant in my career and that change management needed to be a core competency. I read every article and book about change that I could get my hands on.

managing for resultsManaging for Results by Peter Drucker

“Another writer I respect very much is Peter Drucker. While I find his books rather dry, they are so full of wisdom I can’t stop reading.

One of his classics is Managing for Results where he explains how to identify and understand the true drivers of your business and how to translate that knowledge into results. It is a must read for managers.

7 habitsThe 7 Habits of Highly Effective People by Stephen R. Covey

“One thing I try not to do is bounce from one management theory to another every time another book comes out. I find this particularly true for ‘how I did it’ books.

I look for books that have basic, time-tested truths. One such book is The 7 Habits of Highly Effective People by Stephen R. Covey. Its principles can be applied across business and personal situations and will be as relevant thirty years from now as they are today.

team dysfuncationsThe Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni

“More recently, we have used The Five Dysfunctions of a Team by Patrick Lencioni as a team building exercise. We were trying to meld some new members into the team, and used the exercises in this book to understand each other better and to build better working relationships.

“These five books have helped shape how I approach leadership and management. It begins with focusing on the right drivers. It requires getting everyone pulling in the same direction using every resource at your disposal – vision, culture, goals and objectives, etc. And it requires an obsessive focus on results coupled with extraordinary flexibility to continually review and adjust your focus as things change.”

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Moni celebrates MAS conversion anniversary

iStock_000002807197XSmallIt’s a big day here at Monitronics: we’re celebrating the one-year anniversary of our conversion to MASterMind (MAS), our primary alarm monitoring and billing computer software.

For customers and dealers, this conversion to MAS is important because it has resulted in improved customer service: we’re a lean, mean machine with this software. MAS has allowed us to enhance our customer experience and forge stronger relationships with our dealer program, making it easier for everyone to do business with Monitronics.

During this first year, we’ve had our share of bumps and scrapes, but our success has shown us the great work we can do together. It’s also reinforced our commitment to customers and dealers. We’re looking forward to another successful year (and eating pastries to celebrate this first birthday of MAS!).

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Moni receives prestigious 5-diamond certification

Break out the champagne! We’re delighted to announce that our central station has been awarded the prestigious Central Station Alarm Association (CSAA) “CSAA Five Diamond Certification” for the fifth year in a row. Fewer than 100 central stations have achieved this honor out of about 2,700 nationwide. What an honor!

iStock_000008017404XSmallFor customers, this matters because this certification means that 100 percent of Monitronics‘ central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. That course gives operators the essential tools to communicate effectively with customers, law enforcement, fire, and emergency services centers. This distinguishes Monitronics as one of the best in the industry.

Five-diamond companies like Monitronics have also demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money, and commitment to 100 percent quality operator training.

The Central Station Alarm Association (CSAA) is a 60 year-old non-profit trade association that represents the major burglar and fire alarm central monitoring stations. CSAA is located in Vienna, Virginia, outside of Washington, D.C.

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Cell phones for soldiers

iStock_000009540937XSmallCell Phones for Soldiers, a nonprofit that helps our soldiers overseas call home, has extended their program to Farmers Branch, the home of Monitronics.

To support this effort, Monitronics employees are encouraged to bring a cell phone to Mary Jensby’s office on the fifth floor of the main tower. All phones will go to the Farmers Branch Community Recreation Center, which has collected 17,820 minutes worth of cell phone donations since becoming a drop-off point.

Anyone wishing to drop off a cell phone can stop by Mary’s office or call her at 972-243-7443, ext. 3616.

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Moni Sponsors Conference on Crimes Against Women

Greg Hurst mans the Moni boothMonitronics celebrated International Women’s Day on March 8 by being a gold sponsor at an inspirational event.

The annual Conference on Crimes Against Women (CCAW) was held in Dallas, Texas, March 8-10at the Sheraton Dallas Hotel in Downtown.

The conference serves to educate and inspire those who are in and those who support law enforcement. Prosecutors, medical personnel, social workers, police officers, forensic examiners, and victims’ advocates from across the country were in attendance.

The cause is an important one to us at Monitronics because we are committed to protecting women and all people from violence. In the United States, an estimated 1.3 million women are victims of physical assault by an intimate partner each year. One in six women will experience a sexual assault or an attempted sexual assault. One in 12 women has been stalked in their lifetime. Almost one third of female homicide victims are killed by an intimate partner.

SignageThe Monitronics informational table saw dozens of visitors who learned about our award-winning monitored alarm services and our efforts to partner with law enforcement. Several employees manned the table to show support and learn how we can be of assistance in communities across America.

The key note speaker was the Honorable Judge Ronald Adrine, an acting Judge in Ohio and co-chair for the National Judicial Institute on Domestic Violence. Judge Adrine set the tone for the conference which was advocating for top-notch police work, followed by committed prosecutions using the latest in technology to ensure convictions of violent offenders.

CCAW organizers left no stone unturned when selecting workshop topics and speakers. Attendees were able to receive continuing education credits for attending workshops such as:

* The Change Process for Abusive Men
* Women in Gangs
* The Power of DNA Technology in Solving Crimes
* Sex Offender Registration: What you need to know
* Ethical Considerations for Prosecutors in Sexual Assault cases
* Case Study: The Bike Path Rapist

Workshops were led by experienced professionals including:
* Jennifer Markowitz, Forensic Nurse
* Bob Morton, FBI
* Sergeant Chuck Young of the Dallas PD
* Jodi Rafkin, National Center for Victims of Crime
* Christine Mansour, Human Rights Initiative of North Texas
* Dottie Laster US Attorney’s Human Trafficking Rescue Alliance
* Kristen Anderson, National Center for Missing and Exploited Children

The Conference on Crimes Against Women was founded in 2005 by the Dallas Police Department and the Genesis Women’s Shelter.

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