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Everyday Superhero: Robert Bowman

On a recent Sunday night, Robert Bowman received a silent hold-up alarm from a food mart in Radcliff, Ky. He immediately contacted the local police who headed toward the store right away.

The police arrived at the food mart and found the store clerk bleeding from his head. Turns out two men had rushed through the front door, toward the lone clerk. He had only a split second to press the silent panic button before he was hit over the head with a gun. The robbers grabbed some money and cigarettes and took off.

The police dispatched an ambulance for the clerk, called for backup, and started searching for the armed robbers. Thanks in part to Robert’s quick response, the police nabbed the men within an hour.

After the emergency

The pair are now behind bars and have been charged with robbery, endangerment, and assault.

We were happy to hear that the store clerk suffered only minor injuries and recovered in just a few days. The owners of the store said they were super impressed with the arrest, their alarm system, and how quickly the police were dispatched.

Everyday Superhero: Julia Trevino

On August 4, Julia Trevino received a burglary alarm from a business in California. She called the business, but didn’t reach anyone—she left a message. On her next call, she reached the business owner who said, “No one’s supposed to be there, send the police!”

Julia immediately called the police and they raced to the business.

After the emergency

When the police arrived, as they rounded the corner, they saw people climbing out of a broken window. They caught the burglars red-handed and quickly made the arrest.

When we reached the owner of the business, she said, “I’m thrilled that the police were able to arrest the burglars. Thank you Monitronics for helping to save my property from vandals.”

Everyday Superhero: Vanessa Espinosa

On July 21, Vanessa Espinosa received a fire alarm from a home in Washington. She made a quick call to the home but there was no answer.  Immediately she called the fire department. Between our call to the fire department and the fire department’s arrival, the homeowner, Mrs. Crowley, called us—we discovered she was out of town. No one was in the house, thankfully.

The fire department soon arrived to find the house filled with smoke and a fire in the living room. And they began to battle the blaze.

After the emergency

A couple days later when we called the Crowley home, Mrs. Crowley was speaking with us once again. She shared that the fire had started on the main floor near the wiring of the washer and dryer. Mrs. Crowley said thanks to Monitronics and the local fire department, the fire was confined to the main floor and the basement. She also said:

                “I credit Monitronics for saving my home. Thank you.”

Everyday Superhero: Albert Talafuse

Albert Talafuse recently received a medical alarm and threw on his cape. Within seconds, he was speaking with 63 year-old Mrs. O’Neal as she pleaded, “I’ve fallen in my living room; my back and neck are hurt. Please help me!”

Albert needed to send an ambulance but he didn’t want to hang up with Mrs. O’Neal; he needed to be there for her. He recruited a fellow hero to contact the paramedics. When the ambulance showed up, they quickly rushed Mrs. O’Neal to the nearest hospital.

AFTER THE EMERGENCY

A couple days later we chatted with Mrs. O’Neal and learned that she hadn’t been feeling well the entire morning of her mishap. She had spent most of the day in bed and decided she wanted to watch TV. Just as she walked into her living room, she fell and hit her head. That’s when she pressed her medical pendant. She said:

“I’m doing much better now but I still have a big bump on my head. I’m very satisfied with the alarm response and great customer service I received. I  truly appreciate Monitronics for always being there for me when I need them.  Thank you.”

Saving Lives and Property: Sixto Torres

Recently Emergency Dispatch Operator Sixto Torres received a burglary alarm from the A. George residence. Sixto called the home number in seconds. When no one answered, he quickly called the police and they were rolling in no time.

In just a few minutes the police called us back. They reported that someone did break into the house and they needed to speak with the Georges. Luckily they had some good news: nothing was stolen.

AFTER THE EMERGENCY

Later when we talked to Ms. George, she said, “Thank goodness for my alarm system! Entry was gained but nothing was stolen.” She also said, “the police arrived quickly and the response was great. Everything is ok now. Thank you!!