Viewing ‘Home Security’ Category

Dealers’ code of conduct exceeds expectations

door knockerMonitronics operates through a network of authorized dealers. In a nutshell, that means that they sell and install alarm systems and we monitor them with our award-winning  Central Station.

“Just who are these dealers and what can I expect?” you may ask yourself? Well, we snagged a few minutes of an expert’s time to find out. Bruce Mungiguerra, our VP of Field Services, is the man who oversees the quality of Monitronics dealers and he knows the process inside-out.

“When one of our authorized dealers knocks on your door, they are not only the face of their individual company name and brand, but also the face of Monitronics and you can expect certain things from them, like courtesy, honesty, and integrity,” he said. “They have been through some of the best training in the industry–I’ve got full confidence that they provide a great experience for our customers.”

Here are a few things you can count on:

  • Professional in-home security analysis, including an evaluation of the interior and exterior of the home.
  • Thorough sales presentation with a product demo and specifics of what each component will do to help protect the home.
  • Complete overview of the items included in your security package and what will take place when the technician arrives.
  • Explanation of the alarm monitoring agreement, terms, monthly monitoring rate, and any installation fees.
  • Professional installation, equipment training, and an overview of the system manual.
  • A home that is as clean as when the dealer arrived.
  • A dealer who is available to answer your questions after the sale and installation

If you don’t have a monitored alarm system from Monitronics, you can give us a call at 800-447-9239. We’ll get an authorized dealer out to your home to talk security, systems, and your peace of mind.

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Prevent summer scams from happening to you

Consumer Reports issues “Scam Alert: Don’t Get Ripped Off.

This summer, beware of door-to-door home security scams. These guys are swindlers and they will lie to get you to switch your account. Their offer will sound great, but it’s not legitimate. You might end up with some unpleasant consequences: double bills, a non-working security system, and a real headache trying to get the situation fixed. Never change your security provider without calling Monitronics first at 800-396-9815.

Look for the signs of a scam:

    1. Offering free upgrades or equipment
    They might claim that your system is analog and will quit working. This is not true.

    2. Claiming that Monitronics is out of business.
    We’re here to provide you with reliable, 24/7 protection.

    3. Using high pressure sales talk, trying to make you switch security companies.
    The pressure should be a red flag: honest and legitimate sales people don’t need to be pushy.

Report these scam artists right away to Monitronics and don’t be fooled. These people are often friendly, neatly dressed, and college-aged. They are usually unassuming and can be perceived as very helpful and informative. The sales pitch varies, but often they will deceive you by saying that your Monitronics home security alarm system is inadequate or faulty and needs to be replaced. They might claim that we are out of business. None of it is true.

They will likely pressure you to sign a contract immediately and install the same day. They’ll even offer to help you cancel your Monitronics service.

If you take advantage of their offer, you immediately risk your home security. The equipment is often installed improperly, which can cause your Monitronics alarm to stop working. Plus, you risk signing multiple long-term service contracts that will force you to pay two monthly bills.

Make sure you know the facts and whom you are dealing with when a door-to-door security sales person shows up. Get the name of the sales person and his or her company and call Monitronics at 800-396-9815. We care about your safety.

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Tuesday tips: National Playground Safety Week

iStock_000006723155XSmallFor those of us with children, an afternoon at the local park is a real joy. During National Playground Safety, April 26-30, we take a few days to focus on children’s outdoor play environments. As parents, we take a look at our judgment when kids are playing. I recently discovered that 200,000 children are injured on America’s playgrounds annually. And there’s no nationally coordinated effort to help kids stay safer–it’s usually left up to local communities and schools.

As the National Program for Playground Safety points out, playgrounds don’t become safer all by themselves. They’re advocating for that national program to:

    1. Provide proper supervision of children on playgrounds
    2. Design age-appropriate playgrounds
    3. Provide proper surfacing under and around playgrounds
    4. Properly maintain playgrounds.

How you can help (from NPPS)

    * Design and distribute surveys to discover favorite and least favorite equipment, as well as recurring playground problems and injuries.
    * Send letters to your state governor encouraging them to proclaim National Playground Safety Week.
    * Create and hang posters in schools and community areas outlining S.A.F.E. playground practices.
    * Complete playground equipment safety checks and evaluations.
    * Challenge your school to an injury-free week on the playground.
    * Check out your local playgrounds. If there is hard surfacing, such as asphalt, concrete, dirt, or grass underneath play equipment, call the owner and politely voice your concern. Ask if there is anything you can do to help.
    * Write to the editor of your hometown newspaper commenting on any playground safety issues in your local community. Give credit to those facilities with safe playgrounds as well.
    * With children, make a maximum of five playground rules that they can remember and follow.
    * Check for safety using NPPS Lesson Plans. To order, call 800-554-PLAY (7529).

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Tuesday tips: Stay safe during tornado season

tornadoHaving grown up in the Lone Star State, I’ve got a healthy respect for Texas twisters. The sky turns a pukey shade of green, hail starts pounding the roof, that scary siren sounds, and next thing you know, you’re shuffling your kids and pets into the hall closet, praying for safety.

But Texas is just one of the many areas that are at risk. Each year, about a thousand tornadoes touch down in the U.S. during peak tornado season, March through May. A majority of those fall in “tornado alley,” a vaguely defined area that stretches from Texas to the Canadian prairies and from Colorado to Pennsylvania.

But tornadoes have a way of defying expectations, so it’s smart to know what you’re dealing with—watch for these signs:

    * A yellowy-green color to the sky
    * Hail, particularly if your area is under tornado watch
    * A sudden calm and quiet within a storm or right after it
    * Rapidly moving clouds in the sky, particularly if they are rotating or congregating toward the edge of the storm
    * Whirling dust or debris on the ground under the clouds
    * Loud, continuous “swishing” or waterfall sound that becomes a roar like a train or jet
    * Debris falling from the sky

If you’ve got a basement, head down there ASAP. Cover yourself with a mattress or heavy blankets. Think about where the heavy objects are in the floors above, like a dryer or stove, and don’t get right below them.

If there’s no basement, find an enclosed, windowless area on the lowest floor. Crouch low to the floor, face down, and cover yourself with something like a mattress or heavy blankets. Getting in the tub and covering yourself is a good precaution. If you’re in a business environment, try heading for the interior stairwells and stay off the elevators.

Mobile home dwellers, get out! You are safer outside, even if your home is tied down. Head for a permanent building or tornado shelter nearby. If neither are available, lie flat on the lowest spot you can find and protect your head. Stay away from large objects that could be blown onto you, like trailers or cars. The same advice follows for those stuck outdoors.

If you’re in a vehicle, judge how far away the tornado is—if it is very distant and there is little traffic, you might be able to drive away from its destruction by moving at right angles to the storm. If not, follow the directions above—find a ditch, cover your head, and never seek shelter under a bridge.

During all this drama, listen to the NOAA weather radio for updates. If your area sustains damage, get away from the structure when the storm is over and wait for the emergency responders to arrive. Keep away from dangers, like downed power lines, sharp objects, heavily damaged buildings, and any fire (natural gas leaks area a particular worry after a tornado). Follow instructions from the emergency crews and make use of your emergency kit if there are injuries.

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Tuesday tips: What to do when the alarm sounds

iStock_000011064387XSmallIt’s jarring, to say the least, when an alarm system goes off. The sirens, the panicky feeling, the sense of urgency. So what DO you do?

First, is it a false alarm? Did you set it off by opening a window or walking past a motion sensor? If that’s the case, walk to your panel and disarm the system. Anytime your alarm sounds, you have 30 seconds to do this–if you cancel the alarm in that time, it is not considered an emergency and you may not receive a call from the Monitronics monitoring center.  Do not disarm if there is a genuine emergency.

Here’s what to do in other situations:

Fire: Get out of your house as quickly as possible. We are going to dispatch the fire department when we get the alarm.

Medical emergency: When you receive a call from the Monitronics monitoring center, we will dispatch the emergency services and stay on the line with you until an ambulance arrives. Our average response time in 2009 was 22.1 seconds, so we’ll be calling or coming over your two-way voice panel quickly.

Burglary: Assess the situation. If you can leave the house, get out and call 911. You can also press the panic button on the alarm and we will dispatch the police immediately.

Carbon monoxide alarm: Leave the premise immediately we will dispatch the fire department.

Home invasion: Press the silent panic button on the alarm panel if you are able. Otherwise, cooperate with the intruder until the responding authorities arrive.

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Do gated communities have less crime?

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I was a bit of a rebel in my youth, talking smack about “the man” and aspiring to a sort-of hippie lifestyle on a farm or maybe a commune. At the very least, a vintage house in an old neighborhood.

Many years and fewer tie-dye t-shirts later, I live somewhere I never, ever thought I would: a gated housing community. They always seemed so…bourgeois? Isolated? But with age and experience, I now appreciate the sense of security and safety I have from those brick walls and that iron gate. I’ve lived in a house that was broken into and I know that terrible feeling. I never want to that experience again.

About 7 million households are in gated communities—that’s about 6% of the total in the U.S. About 4 million of those 7 live with restricted access through gates, entry codes, key cards or security guards.

But there’s a basic question there that needs examining: Do those gates add protection and security for homes inside? Do they really keep the bad guys out? Or are we living under the false illusion of security?

The general answer is yes—there is less crime in gated neighborhoods for several reasons. First, there’s usually a stronger sense of community there because they are geographically unified, often have area associations, and have better pedestrian traffic because of the lack of through-traffic. Second, those security guards and restricted access may actually, well, restrict access.

But the truth is that the crime rate is not as low as many of the builders of those gated communities would have you believe. The city of Miami reports that “some forms of crime such as car theft are reduced, at least immediately after the streets are closed. However, data indicates that the long-term crime rate is at best only marginally altered.”

But one type of crime goes down and stays down in gated communities: crimes against the person. This seems to occur because criminals want easier escape.

So what’s the verdict? Mixed. There are lots of pros and cons to a gated community, but don’t let it fool you into complacent behavior, like not locking the door or setting your monitored home security system.

Of course, no matter your neighborhood, one of the best things you can do it start a neighborhood crime watch (read more about that here). So take care and think safety, no matter where you live.

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Tuesday Tips: Prevent graffiti tagging vandalism

Is grafitti art or vandalism? It can be as simple as a few words or images sprayed or scrawled on a surface, like a fence or a wall (or a building, which makes people quite unhappy). It can be complex as full color, elaborate murals. The debate rages on the art versus vandalism question, but one form of graffiti is generally agreed to be more dangerous than the rest: gang tagging or gang graffiti.

iStock_000006400881XSmallGang tagging is when someone marks a place with some sort of image or word that indicates gang territory, fights between rivals or collaborations, or as a way of marketing street drugs. It can mean that you’re in the cross hairs of danger. Plus it’s ugly and makes a neighborhood look trashy.

Many police departments offer graffiti control programs–check with your city to see if they can provide you with more information on how to prevent graffiti vandalism. Here are our tips.

How can you keep graffiti out of your neighborhood?
* Call your local police or sheriff and report all vandalism.
* Remove or paint over any graffiti on your property right away after taking a pictures of it.
* Educate your child about this crime.
* Help neighbors in graffiti removal.

For Business Owners
* Protect spray paint from theft–consider locking the up. And remember not to sell them to minors.
* Place signs in the spray paint area about the penalties for graffiti vandalism.
* Keep spray paint displays in an area that is easily seen by employees.

How to Remove Graffiti
* Keep matching paint on hand so you can cover it right away.
* For glass or previously painted metal surfaces, use MEK (methylethyl ketone) to remove graffiti.
* Ask your local hardware store for other graffiti removal products for glass, unpainted metal surfaces, brick, and cinder block.

What if You See a Tagger in Action?
* DO NOT speak to or attempt to stop the person.
* Get a good description of the person and get a license plate number if possible for police.
* Call 911 to report a vandalism-in-process.

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Tuesday Tips: Prevent carjacking

iStock_000009467350XSmall Carjacking is a frightening, violent form of robbery. This is not only because an individual gets up close and personal with a weapon to steal your car, but also because carjacking sometimes is accompanies by another crime: kidnapping. Kidnap victims are frequently dropped off at another location unharmed, but others have been raped, assaulted, and even murdered.

This crime seems to capture the imagination of people because it is so personal and all too often, we hear about the baby left in the car or celebrity victim (think Robin Wright Penn in 1996). It also threatens something the vast majority of adults do: drive.

The National Crime Victimization Survey reports that carjacking victimization rates were highest in urban areas, followed by suburban and rural areas. Ninety-three percent of carjackings occurred in cities or suburbs and a weapon was used in 74% of carjackings.

Where does it happen most? Busy commercial areas where cars are parked and when the owner is entering or exiting the parked vehicle. The majority (65%) occur within five miles of the victim’s home. There’s also the “bump” and carjack–a light or small tap from behind, enough to get you to stop.

What Should You Do?

* Be alert. Your gut will often tell you if someone does not belong near you and your car.
* Watch for men who are loitering near your car or approaching you.
* Lock the doors to your car when you drive and when you park
* Always park in well-lighted, open areas. Consider valet if you’re a woman.
* Get in the car quickly and drive away immediately.
* If someone bumps you in traffic, be suspicious and stop in a busy, well-lit place (a police or fire station is ideal).
* If you are carjacked, give up your keys, get out of the car, and don’t fight.
* Never, ever agree to be kidnapped. Get out of the car and run.
* Call law enforcement immediately after you are safe

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Start a neighborhood crime watch

We’ve mentioned it before: good neighbors make good security. And what better way to get good neighbors than to start a crime watch program if you don’t have one?

How to Start a Neighborhood Crime Watch

1. Think about the things you want to accomplish: get to know each other? Talk about  crime? Start a patrol? Organize a committee?

2. Pick a date. Evenings are best, around 7 p.m. Schedule the meeting in someone’s home so neighbors can walk and feel comfortable in their own surroundings. You’ll also increase attendance. If no one is willing to host, consider a local church or public space. At least 30% participation is required to organize your group.

3. Call your local police department and ask an officer to attend. That officer is a wealth of information, from crime statistics and prevention tips to community policing, and information about how the police can help deter crime. In particular, ask the officer to address what is needed when calling the police about a suspicious person or vehicle.

4. Make a flyer, one for each home or apartment. This is to inform everyone of the meeting; the brochure speaks to the implementation of Neighborhood Watch. Your local police department may have ready-made brochures for you to distribute. Be sure to ask.

5. At the meeting, identify a neighborhood chairperson and organize the first meeting. Set up a telephone chain to be shared with neighbors participating in the crime watch. The chain is a list of phone numbers and addresses, as well as any special information about that location. This is how people stay in touch and it is a critical part of the program.

6. Ask if the police can provide crime watch signs, house stickers, or t-shirts for your group.

7. Set up a regular time for meetings each month and make plans to distribute the telephone chain.

This is not an easy process, but it’s one of the best things that can happen to a neighborhood!

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Tuesday Tips: Don’t get burned!

Did you know that around 80% of all burns occurs in or around the home? They’re totally preventable in both adults and children! Getting burned is a traumatic experience both physically and mentally, so be cautious and stay safe.
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Burn prevention tips from Monitronics

* Keep water heater temperature at 120 degrees Fahrenheit or lower

* Don’t cook at the stove with kids underfoot

* Turn handles of pots toward the back of the store and don’t leave pots unattended

* Never pour hot liquids while holding a child

* Check temperature of bath water before placing a child in it and don’t ever leave a child unattended in the tub

* Put matches and lighters in unreachable or locked location

* Keep key out of the gas control and put a heavy cover in front of the fireplace

* Use safety plugs in electrical outlets

* Avoid chemical burns by moving all dangerous products to an unreachable place

* Slather on the sunscreen when outside

* Install smoke alarms in multiple locations around the house (each floor and bedroom) and test monthly

* Candles are dangerous. Don’t leave them unattended.

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Tuesday Tips: Prevent chimney fires

I recently noticed that the back metal wall in our fireplace looks loose. When I push on it with a fire poker, it bows a little. Freak out! I love our cozy winter fires, but am acutely aware that our delightful fire could burn the house down. So what to do? Clearly we need to get a chimney check, which turns out to be tip #1 in the top ten provided by the Chimney Safety Institute of America. Here’s how to stay safe, from their site.

Chimney fire

1. Get an annual chimney check. Have chimneys inspected annually, and cleaned as necessary, by a qualified professional chimney service technician. This reduces the risk of fires and carbon monoxide poisonings due to creosote buildup or obstructions in the chimneys.

2. Keep it clear. Keep tree branches and leaves at least 15 feet away from the top of the chimney.

Read More

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Tuesday Tips: Sign up for safety

Most folks don’t realize it, but one of the most effective crime deterrents is a little piece of metal. A Monitronics yard sign let’s criminals know that your home or business is protected 24/7 by our award-winning central station.

Some people buy fake signs on the Internet, hoping for some protection that way, but bad guys visit the same sites you do and know which signs are real and which ones are pseudo. Monitronics has been around for 15 years and is a known player in the industry. Our signs mean business.

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Criminals look for easy marks and your monitored alarm system let’s them know your place is off limits. You’re a harder target. To get the most out of your yard sign, remember these things:

    1. Replace old signs with new, highly visible ones.2.The effectiveness of the security yard sign depends on its placement: put it next to your front door, the curb next to the driveway, a flower bed, or by the garage door.

    3. Get some Moni security stickers and place them on windows and other doors around the premises.

If you need a new yard sign, call customer service at 800-447-9239 and we’ll send you one right away.

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What’s in your emergency kit?

Cold enough for you? Here in Dallas, we’re having 30-year record snows and lots of us are stuck inside. So it got me thinking about emergency preparedness kits–I might be using the candles in my kit tonight. Here’s what I’ve got in the guest bedroom in case of an emergency. What’s in yours?

    * Water filter: You need enough water on hand for one gallon of water per person per day for at least three days. I figured this would be easier.
    * MREs: I’ve got a month’s supply of non-perishable food
    * Radio: Mine is a hand crank/NOAA weather radio with tone alert
    * Flashlight. Forgot the batteries. Woops.
    * Battery lantern
    * Wrench and pliers: to turn off utilities
    * Personal sanitation items: washrags, moist towelettes, garbage bags, and plastic ties
    * Candles and lighters: to start and keep a fire going. And for mood lighting during an emergency.
    * Firewood
    * Extra food for my dog: she can’t have my MREs.
    * Sleeping bag and warm blankets

Snow day

Turns out I forgot a few things. Glad I looked into this.

    * Dust mask
    * Plastic sheeting and duct tape
    * A few gallons of water to augment the water filters
    * Whistle to signal for help
    * Local maps
    * Extra batteries for the radio, flashlight, and lantern
    * First-aid kit
    * Copies of my important papers, like insurance, ID, and bank account records, sealed in a plastic baggie
    * Cash or traveler’s checks and change
    * Fire extinguisher
    * Matches in a plastic baggie

Check out Ready America for a full list of recommendations and let me know how your kit measures up. I’d like to know.

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Tuesday Tips: Picking a security company

There are loads of security companies out there clamoring for your business. How do you cut through the clutter and find the best fit and price? Obviously, we’re a little biased when we say this, but we think Monitronics is the way to go for residential or business security systems. Here’s a checklist for how to pick a security company and a bit about how Moni measures up.

    Security
    You want to know that your company is watching your premises at all times. Is the monitoring central station 24/7? Are they Five-Diamond Certified? We are both.

    Response
    How fast can the company respond to your alarm? Every second matters in an emergency. In 2009, our average response time was 22.1 seconds.

    Trust
    Who are you letting in your door? Are they well-trained and vetted? Our Monitronics authorized dealers go through background checks and are experts at security assessments and installations. They know how to customize a security system to fit your needs.

    Guarantee
    What happens if you have a problem with your system down the road? What’s the policy on fixing it? Monitronics’ lifetime service guarantee is great insurance. Generally speaking, it covers the parts and labor on your system with a reasonable deductible for any service request.

    Convenience
    With an online MyMonitronics account, you can pay your bill, update emergency contacts, test your system, and more.

    Portability
    Will your company relocate your home alarm system for free? We will!

Since 1994, we’ve been earning the trust of our customers through our proven performance and customer service. Let us prove ourselves to you.  Visit us online and we’ll connect you with a Monitronics authorized dealer in your area. If you prefer to call, you can reach us by phone at 800-290-0709.

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Tuesday Tips: Reduce false alarms

False alarms are a waste of time and resources for everyone: you, emergency responders, and your alarm monitoring company. And in municipalities with false alarm ordinances and permit requirements, it can earn you a hefty fine if police or fire respond and there’s nothing wrong.

Perhaps worst of all, when you have many false alarms with your monitored alarm system, people will start to ignore them, which means in the event of a real emergency, you are up a creek, so to speak. So what to do to reduce them? Read on.

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Reducing False Alarms: A How To Guide

* Test your system once a month to ensure that it is working properly. Let more about doing that with your MyMonitronics account here.

* Keep your emergency contact up to date so that if your system goes off and we can’t reach you, one of them can either turn off the system or let you know about it. You can also do this with your MyMonitronics account.

* Train all expected visitors, like babysitters, housekeepers, or friends, on how to operate you system.

* Make sure your system is configured for your pets. Monitronics offers pet-immune motion detectors that “recognize” pets up to about 45 pounds.

* If you remodel your home and make interior changes, like adding drapes, moving large furniture, or adding ceiling fans, review your security system design with your authorized Monitronics dealer to ensure continued comprehensive protection.

* Secure all doors and windows so that they won’t trigger an alarm if blown open.

* Do not intentionally set off your monitored alarm for any reason other than a crime, fire, or medical emergency.

* False alarms are often triggered by circuit breakers that are not powered–keep on top of that.

* Clean the sensor lens on your smoke detectors and motion sensors regularly. Bugs, gunk or dust
can trigger an alarm.

* Keep batteries fresh and within their expiration date.

* Adjust your system so that an alarm signal will sound for no longer than 10 minutes after being activated.

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