Viewing ‘Home Security’ Category
Everyday Superhero: Steve Millhorn
Recently, Monitronics Emergency Dispatch Operator Steve Millhorn received a burglary signal from a home in Illinois. It was mid-day and that can be dangerous if our customer is home. With this knowledge, Steve threw on his Everyday Superhero uniform and flew into action.
He tried to reach someone at the home number to no avail. He called the backup phone number and still couldn’t reach anyone. He knew not being able to reach anyone was a bad sign. He immediately called the local police department and they were on their way in no time.
After the emergency
When the police arrived, they found a burglar trying to get away with our customer’s property.
Mr. Bad Guy is now behind bars where he belongs.
Everday Superhero: Crystal Lacy
On September 6, Crystal Lacy received a fire alarm from a business in Vermont. She threw on her cape and jumped to action. Her first call, just seconds after the signal, was to the local fire department. The firemen suited up and were immediately on their way.
Crystal then tried to contact the business owner and everyone on their contact list … to no avail. She couldn’t reach anyone. Meanwhile, the firemen approached the business to find flames shooting from the windows. They screeched to a halt and began to battle the blaze.
After the emergency
After an hour of strenuous fighting, the fire was finally out. The firemen were able to contain the fire, salvage some of the business, and save the surrounding buildings—and NO ONE was injured.
Later, we heard from the business owner. Clearly upset, she said, “Someone set my business on fire! If it wasn’t for Monitronics’ quick action, the entire place might have gone up in flames—thankfully only two rooms were destroyed. The fire department’s still here and able to build a case for arson. Thank you so much for your help!”
Why Get an Alarm Permit?
You know how you get that all-of-a-sudden-out-of-nowhere strike of knowledge. Yeah, I was there today. I was standing in line at the DMV today waiting to get my car registered. There was a moment, in the hot, grump-filled office, in which I made the connection between car registration and alarm permit registration.
You see, while the time and money that it takes to register a car is somewhat painful—especially since all we walk away with is a measly sticker—we do it. We do it because it is the law, and because there are consequences for not obeying the law. Alarm permit and vehicle registration are equally important and should be treated as such. Some of the consequences of not registering your alarm permit can include:
Fines and citations. Those who do not register their alarm permit can be charged considerable fines. And sometimes the fines increase for each alarm occurrence. The fee to register your alarm is usually reasonable and much more worth it than paying fines when emergency agencies are dispatched to your home.
No police response. Some agencies refuse to respond to alarms in cases where the permit registration has not been complete. Without an alarm permit in this case, you won’t get the help you need when you need it.
Now, I must say, not all of us are required to get an alarm permit. So, how do you know if you need one, you ask? It’s simple. Contact your alarm monitoring company, call your city, check your city’s website, or contact your local police department.
Just like it is your responsibility to keep your car registration up-to-date, it is up to you to determine and register an alarm permit if one is required.
MyMonitronics Account Simplifies, Streamlines
Lately, we’ve gotten several questions about MyMonitroncs, so we thought we’d explain this great feature on our website and show you the benefits.
MyMonitronics allows Monitronics customers to manage their security account online. Pay your bill? Yep. Change your password? Check. All without calling and at anytime. With your MyMonitronics account, you can:
* Print out an monitored alarm insurance discount certificate
* Download your user manual
* Manage your emergency contacts. You can even send an e-mail to your contacts informing them they’ve been added to your contact list.
* Update your billing address
* Test your alarm system
* Change your passcode
* Pay your bill
To start, go to the MyMonitronics account creation page and enter your customer number–it’s found on your monthly statement or any Monitronics correspondence you’ve received. Then enter your codeword. This is the verbal word (not your alarm keypad code) you provided Monitronics to use in the event of an emergency. Then create your MyMonitronics username and password.
Presto, you’ve got a MyMonitronics account. Save time. No waiting. Manage your account now.