On a recent calm night, as the rest of the city slept, third-shift Emergency Dispatch Operator Chris Tuttle was keeping watch at Monitronics. Suddenly, at 1 a.m, he received a hallway fire alarm from the Heeg residence in New Lebanon, Ohio.
Chris immediately went into superhero mode, doing his best to make contact with someone at the home. But no one answered. Thinking fast, he called the Montgomery County Fire Department. Firefighters were dispatched and on their way in no time.
About 30 minutes later, the Fire Department was reached at the customer’s home. The firefighters had arrived to a smoke-filled house, but were able to make contact with the customer. A crisis had been averted.
After the Emergency
We spoke to the homeowner, Jana Heeg, a few days later and got the full scoop: When she went to bed that night, she forgot about the food cooking on the stove. “When the firemen beat on the door, it woke me up. I had no idea my alarm when off. I’m very pleased there’s only minor smoke damage and very pleased that Monitronics’ and the firemen’s quick response saved my home—and my life. Thank you.”


