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22
Mar 2011
Posted by Leah
1 comment

Summer scams are about to start

This summer, beware of door-to-door home security scams. Alarm system salespeople may visit your home, offering to replace or upgrade your alarm system for free. Don’t do it! We’ve seen customers deceived by these pitches.

The offers are not legitimate and you might end up with some unpleasant consequences: double bills, a broken security system, and a real headache. Never change your security provider without calling Monitronics first at 800.396.9815.

Look for the signs of a scam:

1. Offering free upgrades or equipment
If it sounds too good to be true, it is! These systems are anything but free—they could cost you time, money, and peace of mind.

2. Claiming that Monitronics is out of business.
Monitronics provides the award-winning protection you trust, 24/7.

3. Using high pressure sales talk, trying to make you switch security companies.
Red flag: honest salespeople don’t need to be pushy.

Report suspicious activity right away to Monitronics. These people are often friendly, neatly dressed, and college-aged. They’re usually unassuming and perceived as helpful and informative.

If a security salesperson show up at your door, get his or her name and company and call Monitronics at 800.396.9815. Your safety is our first priority.

 

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Posted in: Business Security, Home Security, Industry Happenings

21
Feb 2011
Posted by Lesley
1 comment

We care about customer service!

BBBThe Better Business Bureau upgraded our rating to a B-!

We’re celebrating here, but our work is far from done. We are dedicated to providing the best possible service to each and every customer.

Here are some of the significant things we are doing to continually increase the quality of our customer experience.

  • We have a task force that meets frequently to review each and every BBB complaint to see how we could have done better. Based on that research, we implement changes within our organization so other customers don’t have the same issue.
  • We closely monitor our Facebook page. We want to hear your complaints, concerns, or compliments. That’s why we have a dedicated Executive Response Team agent who personally responds to Facebook comments.
  • We have an ongoing internal campaign, “How Low Can You Go?” which rewards employees who go above and beyond to serve our customers.

We strive to get it right the first time and when we don’t, we want to hear from you. Check out our Facebook page at www.facebook.com/monitronics , our Twitter page at www.twitter.com/monitronics, or call us at 800-447-9239 and let us know how we are doing. We want to know!

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Posted in: Business Security, Home Security, Industry Happenings

07
Feb 2011
Posted by Lesley
Comments Off

Who are Monitronics dealers?

yard signBehind every Monitronics alarm system, there’s an authorized dealer. These men and women are professionals who work with our company to sell and install the highest quality systems in the industry.

So who are they? You’ll probably meet one for the first time when he or she knocks on your door with an offer for a Monitronics alarm system. That’s one of the ways we let you know about how we can help you bring safety and security to your home or business. We’ve got great deals and they have the cutting-edge technology you need.

Our authorized dealers are a dedicated force of more than 700 men and women who attend our rigorous, best-in-industry training MoniX to get ready to be top professionals. Many have been in the alarm sales industry for years, so they know how to best protect what matters most and can recommend the perfect system for you.

Check out this post on our dealers’ code of conduct–here’s what you can expect:

  • Professional in-home security analysis, including an evaluation of the interior and exterior of the home.
  • Thorough sales presentation with a product demo and specifics of what each component will do to help protect the home.
  • Complete overview of the items included in your security package and what will take place when the technician arrives.
  • Explanation of the alarm monitoring agreement, terms, monthly monitoring rate, and any installation fees.
  • Professional installation, equipment training, and an overview of the system manual.
  • A home that is as clean as when the dealer arrived.
  • A dealer who is available to answer your questions after the sale and installation

Waiting for a door knock is not the only way to get protection. You can call us at 800.447.9239 and we’ll connect you with an authorized dealer in your area. We serve the U.S., Canada, and Puerto Rico, so a huge number of people have access to our award-winning services. Check us out today!

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Posted in: Business Security, Home Security, Industry Happenings

31
Jan 2011
Posted by Leah
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Keep an eye on Super Bowl safety

It’s a historic week in Dallas–Super Bowl XLV!

Two years of planning have gone into Super Bowl security to keep players, media, and spectators safe. With only days left before the big event, police training exercises have taken on increased urgency as security forces prepare for the worst possiblity: an attack during the game.

There are no credible threats, says Homeland Security Secretary Janet Napolitano, but such a large-scale event is an obvious target. The biggest worry: expolsives carried into the stadium by a “lone wolf.”

The NFL is predicting a record-breaking crowd of at least 105,000, but millions will be watching from home, a party, or bar. So the real safety risk isn’t at Cowboys Stadium, it’s in those establishments and most notable, on the road.

Remember, buzzed driving IS drunk driving!

Some tips for you on Sunday:

  • Keep track of your alcoholic drinks. Pace yourself, eat lots of food, alternate with non-alcoholic drinks, and DON’T DRIVE if you are impaired.
  • Pick a designated driver. This is by far the smartest choice you can make if you plan on drinking at all.
  • If you have guests at your house, make sure no one leaves intoxicated. Fans don’t let fans drive drunk! (You can be held liable and prosecuted if someone you served ends up in an impaired driving crash.)
  • Know numbers for local cab companies.
  • Stop drinking or serving alcohol at the end of the third quarter. Get in some sobering up time.
  • Buckle up and drive defensively–these are your best defenses against impaired drivers.

With that said, have fun! Enjoy Dallas! And let us know how YOU stayed safe.

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Posted in: Home Security, Industry Happenings

28
Dec 2010
Posted by Jason
2 comments

Tuesday Tips: Countdown to Safety this New Year’s

New Year’s is a big celebration in any neighborhood. We want you to be safe no matter how you are celebrating. So, here are some tips for making it safely into the New Year.

Plan how to get home safely if you plan to drink

Drinking and driving is never ok. On New Year’s Eve . . . and any night, actually . . . be prepared for back-up if you plan to drink. You have options like:

  • Designated drivers
  • Cabs
  • Staying put—spend the night at the party host’s home
  • Family—someone you trust who could drop you off and pick you up
  • Party bus

Careful with your food

Proper food handling will keep you from getting sick so you can ring in a healthy New Year.

  • Wash your hands often
  • Cook your food thoroughly
  • Clean your cooking tools after cutting meat and before using them again
  • Keep hot foods hot and cold foods cold

Mind your wallet

  • Consider gift cards while out
  • Do not leave wallets or purses unattended

Fire safety

  • Use battery operated candles instead of real candles
  • Keep flames under control in fireplaces and fire pits
  • Fireworks—be sure that the person setting off the fireworks is sober

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Posted in: Home Security, Industry Happenings, Tuesday tip