In the wee hours of the morning recently, Monitronics Emergency Dispatch Operator Raul Torres received a medical signal from a home in Nevada. Calmly, Raul proceeded to call the home phone number. Our valued Monitronics customer answered with, “I’m having pain in my neck and it feels like it’s shooting down towards my heart. Send help!”
Raul recruited a fellow Everyday Superhero to contact the paramedics. To keep our customer calm, Raul stayed on the phone with her. He reassured her that the ambulance would be there soon.
The ambulance arrived within minutes and took over from there.
After the emergency
A couple days later, we learned that our customer had experienced a panic attack. She was relieved that she had decided to get an alarm system that included her medical pendant. Her daughter told us, “Mom is doing great. We’re glad it wasn’t a heart attack and she’s doing fine now. Thank you so much for your help; it was perfect!”
