Posts Tagged ‘central station’

Everyday Superhero: Anira Garcia

Recently, Monitronics Emergency Dispatch Operator Anira Garcia received a silent panic signal from a business in Arizona. Anira sprang to action and immediately called the local police department. The police raced to the business with sirens blaring. Officers arrived to find everyone safe; an armed robbery had taken place but the suspects fled the scene.

The police were able to get a good description of the bad guys and their car. They put out an APB for the suspects and the manhunt began.

After the emergency

We talked to the store owner’s wife a couple days after the robbery. She told us about the event. We found that, during the incident, the bad guys wielded guns in the faces of her husband and other store employees. The robbers got away with almost $3,000 cash and grabbed merchandise as they made their getaway.

The store owner’s wife told us, “Everyone is okay now. We love our alarm system! It worked so great that night and the police got to the store so quickly. Thank you.”

No arrest has been made in the armed robbery case yet and it’s not the first time these guys have hit the same area. The detectives are hot on the trail and are optimistic that they will make an arrest very soon.

Everyday Superhero: Chris Tuttle

In the middle of the night, Monitronics Emergency Dispatch Operator Chris Tuttle received a burglar alarm from a retail store in Arizona. Chris made a call to the business but couldn’t get an answer or a voicemail.

He called the local PD and they were on their way to the business in no time.

After the emergency

The officers showed up to find two burglars in the act. They were quickly arrested and off to jail they went.

Everybody knows–nobody messes with Monitronics customers.

 

Everyday Superhero: Tara Taylor

On August 27, Tara Taylor received a medical alarm from a house in Tennessee. Right away, she made a call to the home number and she had to leave a message. Next she called the paramedics—she knew someone in the house needed help.

After the emergency

Tara started calling the homeowner’s emergency contact list to try and reach someone—she was unable to reach anyone. She made one last call to the home and, luckily, the homeowner’s daughter was there. She said, “I got your message and rushed right over! He’s on the floor and can’t move. He’s numb and I think he may have had a stroke.” Tara reassured her that she had already contacted the paramedics and they were on the way.

The ambulance showed up while Tara was on the phone so she ended her call knowing that the home’s owner was in good hands.

We’re always on the job!

Everyday Superhero: Kimberly Graham

On September 2, Kimberly Graham received a burglary alarm from a house in Michigan. Right away, she made a call to the home number … no answer … she had to leave a message. Next she called the home owner’s cell phone. He answered and said, “send the police, please!”

Kimberly followed the instruction and immediately called the police department. They were rolling to the home in no time.

After the emergency

Several minutes later, the police called us back. They had found a broken window and a suspect on the scene. The thief was quickly arrested and taken to jail.

Another criminal off the street, another customer’s property saved.

Everyday Superhero: Robert Bowman

On a recent Sunday night, Robert Bowman received a silent hold-up alarm from a food mart in Radcliff, Ky. He immediately contacted the local police who headed toward the store right away.

The police arrived at the food mart and found the store clerk bleeding from his head. Turns out two men had rushed through the front door, toward the lone clerk. He had only a split second to press the silent panic button before he was hit over the head with a gun. The robbers grabbed some money and cigarettes and took off.

The police dispatched an ambulance for the clerk, called for backup, and started searching for the armed robbers. Thanks in part to Robert’s quick response, the police nabbed the men within an hour.

After the emergency

The pair are now behind bars and have been charged with robbery, endangerment, and assault.

We were happy to hear that the store clerk suffered only minor injuries and recovered in just a few days. The owners of the store said they were super impressed with the arrest, their alarm system, and how quickly the police were dispatched.