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19
Sep 2011
Posted by Lesley
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Everyday Superhero: Julia Trevino

On August 4, Julia Trevino received a burglary alarm from a business in California. She called the business, but didn’t reach anyone—she left a message. On her next call, she reached the business owner who said, “No one’s supposed to be there, send the police!”

Julia immediately called the police and they raced to the business.

After the emergency

When the police arrived, as they rounded the corner, they saw people climbing out of a broken window. They caught the burglars red-handed and quickly made the arrest.

When we reached the owner of the business, she said, “I’m thrilled that the police were able to arrest the burglars. Thank you Monitronics for helping to save my property from vandals.”

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Posted in: Behind Our Doors, Business Security, Uncategorized, What Is Security?

16
Sep 2011
Posted by Lesley
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Everyday Superhero: Angel Flores

Everyday Superhero: Angel Flores

On August 4, Angel Flores received a burglary alarm from a home in Ohio. She made a call to the home, but didn’t reach anyone. She quickly called the police department and they went to check out the scene.

After the emergency

When the police arrived, they found a suspect, in the home of our customer. Thanks to the alarm system, they were able to make the arrest on the spot. The police said, “We stopped the burglar in the act of ransacking the house. We have him in custody and he’s on his way to jail.”

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Posted in: Home Security, Uncategorized, What Is Security?

17
Aug 2011
Posted by Lesley
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Saving Lives and Property: Ricardo Navarrete

Late one night, Emergency Dispatcher Operator Ricardo Navarrete received a silent hold-up button alarm from a convenience store in California. He knew that hold-up alarms can mean pretty scary situations for our customers. Without delay he called the police and with lights flashing and sirens blaring they raced to the store.

Once there, the officers took caution while approaching the store. With skill and precision they were able to apprehend a suspect who was in the process of robbing the clerk. Shocked that he had been caught, the suspect was quickly handcuffed and taken to jail where he was booked for the crime.

AFTER THE EMERGENCY

Later when we talked to our customer, he was well pleased with Ricardo’s quick response that saved the day. He said “Thank you Monitronics, great work.”

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Posted in: Behind Our Doors, Business Security, What Is Security?

25
May 2011
Posted by Lesley
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A Word About Summer Alarm Scams

This summer, beware of door-to-door home security scams. Alarm system salespeople may visit your home, offering to replace or upgrade your alarm system for free. Don’t do it! We’ve seen customers deceived by these pitches.

The offers are not legitimate and you might end up with some unpleasant consequences: double bills, a broken security system, and a real headache. Never change your security provider without calling Monitronics first.

Look for the signs of a scam:

1. Offering free upgrades or equipment
If it sounds too good to be true, it is! These systems are anything but free—they could cost you time, money, and peace of mind.

2. Claiming that Monitronics is out of business.
Monitronics provides the award-winning protection you trust, 24/7.

3. Using high pressure sales talk, trying to make you switch security companies.
Red flag: honest salespeople don’t need to be pushy.

Report suspicious activity right away to Monitronics. These salespeople are often friendly, neatly dressed, and college-aged. They’re usually unassuming and perceived as helpful and informative.

If a security salesperson show up at your door, get his or her name and company and call Monitronics at 800.396.9815. Your safety is our first priority.

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Posted in: Home Security, Industry Happenings, Uncategorized

12
May 2011
Posted by Lesley
1 comment

Saving Lives and Property: Marisol Lopez

On a Wednesday afternoon, Marisol Lopez was about to call it a day when she received a burglary alarm from the Ted and Patricia S. residence. Without hesitation, Marisol accessed the 2-way intercom and asked several times if assistance was needed, there was no answer. Marisol quickly

Marisol Lopez

 dispatched the police and when they arrived at the house, they found evidence of an attempted burglary at the front door. After the police officers completed their search of the property they concluded the alarm system must have sent the would-be perpetrators running.

 Later when we made a courtesy call to the home, Patricia said, “Thank goodness the alarm system worked great. It actually worked wonderfully! Thank you.” Nice job and kudos, Marisol!

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Posted in: Behind Our Doors, Uncategorized, What Is Security?