Recently Monitronics Emergency Dispatch Operator Tyson Rademaker received a medical alarm from a home in Indiana. He immediately accessed the two-way communication system and asked if assistance was needed. He heard a faint response: “…I fell…and hurt my arm.”
Once Tyson knew that our customer needed some medical help, he recruited a fellow Everyday Superhero to contact the paramedics. Tyson wanted to keep the customer calm so he continued to talk to her. He reassured our customer that help was on the way.
After the emergency
The next day we were able to reach our customer. She said, “Yesterday I kept having dizzy spells. I was headed to the living room and I got really dizzy. I fell. My arm was in so much pain so I pushed my medical pendant.”
When we asked her about how she’s feeling now she said, “I’m still in a lot of pain. My arm is broken in several places and I’m scheduled to have surgery. I’m very happy with the fast response from Monitronics. Thank you.”
When the police arrived, as they rounded the corner, they saw people climbing out of a broken window. They caught the burglars red-handed and quickly made the arrest.
A couple days later when we called the Crowley home, Mrs. Crowley was speaking with us once again. She shared that the fire had started on the main floor near the wiring of the washer and dryer. Mrs. Crowley said thanks to Monitronics and the local fire department, the fire was confined to the main floor and the basement. She also said: