Steve Millhorn
Steve Millhorn had just started his shift when he received a medical alarm from the S. Coe residence. He called over the intercom system and learned that Ms. Coe had fallen from her wheelchair and injured her head and back. Without delay, Steve recruited a nearby coworker to dispatch help for him while he stayed on the intercom with our frightened customer.
Within just a few minutes the paramedics arrived and Steve ended the call knowing Ms. Coe was in good hands. After her evaluation was complete, the paramedics concluded that Ms. Coe needed to be transported to the nearest hospital.
After the Emergency
We spoke to Ms. Coe a couple days later. She said “I’m 71 years old and I live alone. I had decided it was time to get dressed so when I stood up from my wheelchair to take my pajamas off, I lost my balance. I fell hard and hurt my back and hit my head. Thank goodness I was wearing my medical pendant as a bracelet because all I could do is move one finger to press the button. I was so relieved when, seconds later, I heard a voice asking me if I needed help.
Ms. Coe went on to say “I was in the emergency room for about six hours and after I had an MRI and several tests, I was released. Thankfully I had no serious injuries and nothing is broken.” She continued to say “I’m so glad to have Monitronics. I always say good things about your company to my friends—especially the ones around my age.” She told us that she’s on a fixed income and in the next month she’ll have to choose between her alarm being monitored and cable. She said “of course I will choose Monitronics because there are days before anyone comes by my home. The thought of needing help and not being able to get to a phone is a very scary. Thank you, Monitronics, for being there for me.”
The truth is life’s unexpected moments can unsettle our lives but thanks to Monitronics’ awarding winning Central Station and its Diamond Certified Operators Ms. Coe’s harrowing experience had a great outcome.
Steve has been serving and protecting Monitronics customers over eleven years. His service excellence and dedication for providing our customers the best possible care is evident on a daily basis.
A BIG THANK YOU TO:
Steve Millhorn, Central Station Operator since January 03, 2000
American Defense Systems installed Ms. Coe’s alarm on January 11, 2011
