You Are Here: Home » Everyday Superhero: Heather Schneider » employees

Posts Tagged ‘employees’

20
Jan 2012
Posted by Lesley
Comments Off

Everyday Superhero: Heather Schneider

Friday, December 9, 2011, 7:30 p.m. It was a cold, drizzly night. Monitronics Emergency Dispatch Operator Heather Schneider was on duty and ready for anything when she intercepted a burglar alarm from a Weatherford, Texas, business.

It took her fractions of a second to shift into Everyday Superhero mode. She swiftly called the quaint shop. But … no answer came. Heather knew that time was of the essence. She tried to reach the shop owner at home. Heather was relieved to hear a voice on the other end of the line. She said, “We just received a burglary alarm at your business.” The shop owner asked Heather to send the police.

Almost instantly, Heather had the local police on the phone and on their way to the business.

After the emergency

Thanks to Heather’s Everyday Superhero swift action, the police arrived just in the nick of time. They found two men right in the middle of robbing the store. Of course, the bad guys were immediately arrested and received a police escort straight to jail.

Post to Twitter Tweet This Post

Posted in: Behind Our Doors, What Is Security?

16
Jan 2012
Posted by Lesley
Comments Off

Everyday Superhero: Anira Garcia

Recently, Monitronics Emergency Dispatch Operator Anira Garcia received a silent panic signal from a business in Arizona. Anira sprang to action and immediately called the local police department. The police raced to the business with sirens blaring. Officers arrived to find everyone safe; an armed robbery had taken place but the suspects fled the scene.

The police were able to get a good description of the bad guys and their car. They put out an APB for the suspects and the manhunt began.

After the emergency

We talked to the store owner’s wife a couple days after the robbery. She told us about the event. We found that, during the incident, the bad guys wielded guns in the faces of her husband and other store employees. The robbers got away with almost $3,000 cash and grabbed merchandise as they made their getaway.

The store owner’s wife told us, “Everyone is okay now. We love our alarm system! It worked so great that night and the police got to the store so quickly. Thank you.”

No arrest has been made in the armed robbery case yet and it’s not the first time these guys have hit the same area. The detectives are hot on the trail and are optimistic that they will make an arrest very soon.

Post to Twitter Tweet This Post

Posted in: Behind Our Doors, What Is Security?

21
Dec 2011
Posted by Lesley
Comments Off

Everyday Superhero: Tyson Rademaker

Recently Monitronics Emergency Dispatch Operator Tyson Rademaker received a medical alarm from a home in Indiana. He immediately accessed the two-way communication system and asked if assistance was needed. He heard a faint response: “…I fell…and hurt my arm.”

Once Tyson knew that our customer needed some medical help, he recruited a fellow Everyday Superhero to contact the paramedics. Tyson wanted to keep the customer calm so he continued to talk to her. He reassured our customer that help was on the way.

After the emergency

The next day we were able to reach our customer. She said, “Yesterday I kept having dizzy spells. I was headed to the living room and I got really dizzy. I fell. My arm was in so much pain so I pushed my medical pendant.”

When we asked her about how she’s feeling now she said, “I’m still in a lot of pain. My arm is broken in several places and I’m scheduled to have surgery. I’m very happy with the fast response from Monitronics. Thank you.”

Post to Twitter Tweet This Post

Posted in: Behind Our Doors, What Is Security?

20
Dec 2011
Posted by Lesley
Comments Off

Everyday Superhero: Raul Torres

In the wee hours of the morning recently, Monitronics Emergency Dispatch Operator Raul Torres received a medical signal from a home in Nevada. Calmly, Raul proceeded to call the home phone number. Our valued Monitronics customer answered with, “I’m having pain in my neck and it feels like it’s shooting down towards my heart. Send help!”

Raul recruited a fellow Everyday Superhero to contact the paramedics. To keep our customer calm, Raul stayed on the phone with her. He reassured her that the ambulance would be there soon.

The ambulance arrived within minutes and took over from there.

After the emergency

A couple days later, we learned that our customer had experienced a panic attack. She was relieved that she had decided to get an alarm system that included her medical pendant. Her daughter told us, “Mom is doing great. We’re glad it wasn’t a heart attack and she’s doing fine now. Thank you so much for your help; it was perfect!”

Post to Twitter Tweet This Post

Posted in: Behind Our Doors, What Is Security?

15
Nov 2011
Posted by Lesley
Comments Off

Everyday Superhero: Chris Tuttle

In the middle of the night, Monitronics Emergency Dispatch Operator Chris Tuttle received a burglar alarm from a retail store in Arizona. Chris made a call to the business but couldn’t get an answer or a voicemail.

He called the local PD and they were on their way to the business in no time.

After the emergency

The officers showed up to find two burglars in the act. They were quickly arrested and off to jail they went.

Everybody knows–nobody messes with Monitronics customers.

 

Post to Twitter Tweet This Post

Posted in: Business Security, Uncategorized, What Is Security?