Posts Tagged ‘fire prevention’

Everyday Superhero: Cesar Castillo

On a recent afternoon, Emergency Dispatch Operator Cesar Castillo received a fire alarm from a home in Indiana.

Cesar quickly called the home and when no one answered his next few seconds were spent calling the local fire department. The fire department left immediately to race to the home.

After the emergency

When we were finally able to reach the home owner, he said, “I’m so thankful my home was saved! We accidentally left food cooking on the stove and went shopping. There’s smoke damage and the stove has to be replaced but that’s about it. Thank you for all the help.”

Saving Lives and Property: Tara Taylor

On a recent afternoon, Ms. Gauthier was home and getting chores done. Around 4:30 she heard the washer stop and she moved the clothes to the dryer. She started the cycle then went back to the kitchen to mop the floors.

At Monitronics, Emergency Dispatch Operator Tara Taylor received a hallway fire alarm from the Gauthier residence. She quickly accessed the intercom and an out of breath Ms. Gauthier answered. She said, “My dryer is on fire!” Tara instructed, “Leave the house and I’ll send the fire department!” Ms. Gauthier, who began to cough and choke from the smoke, hesitated because she wanted to check out the fire. But Tara again instructed her to leave the house. At that point, Ms. Gauthier took the advice and fled the house.

In just minutes the fire department and an ambulance met Ms. Gauthier on the front lawn. She told them where the fire was. What the firemen found was a porch totally engulfed in flames. As thick, black smoke was filling the house the firemen battled the blaze and thankfully they were successful in keeping the fire from spreading any further.

AFTER THE EMERGENCY

We called Ms. Gauthier after the fire. She told us, “The fire started at the back wall of the porch in the dryer. The room was gutted and it has to be rebuilt. There’s also a lot of smoke damage to all the rooms of the house and I lost a lot of clothes but I’m so grateful my house was saved.” She also said “The operator that called me on my fire alarm treated me wonderfully. She convinced me I needed to get out of the house. I’m very satisfied with my alarm and the service I received. Thank you and great job!”

A BIG THANK YOU TO:

Tara Taylor, Central Station Operator since January 14, 2011

Maximum Security, installed Ms Gauthier alarm on September 26, 2008

Saving Lives and Property: Roslyn Felton



Roslyn Felton

Recently, when third shift Emergency Dispatch Operator, Roslyn Felton received a fire alarm from the R. Kist residence she quickly called the home but no one answered. Without delay Roslyn called the fire department and they arrived to find food burning on the stove and the kitchen filled with smoke. The fire was quickly put out, saving the Kist home.

After the Emergency

We later learned that Mr. Kist had put his dinner on the stove to cook and stepped out. He began a conversation with a neighbor and lost track of time. Thankfully the home had no smoke damage and the Mr. Kist was very thankful for the quick response.

Kudos Roselyn, You’ve represented Monitronics very well!

Saving Lives and Property: Nashon Wisner

In April, Nashson Wisner received a fire alarm from the Billy M. residence in Florida. When Nashson called the premise, Billy said, “I have a fire in the house! Send the Fire

Nashon Wisner

Department!” Nashson quickly instructed, “Get out of the house. I’m sending help now.” With lights flashing and sirens blaring, the firemen zoomed to the home in no time.

A few hours later we learned the fire at the home was put out quickly and, thankfully, before it could spread to the whole house. Billy told us the fire started in the air conditioner and thanks to Monitronics’ speedy dispatch his house had only slight smoke damage. He went on to say, “My alarm system saved our house. It’s excellent and I love it. Thank you.”

Great job Nashson!

Saving lives and property: Lakima Price

March 4 Real Deal: Lakima Price

Lakima Price

Alarm Signal: Fire

Installing Company: First Defense Security, Inc. 

On a Sunday afternoon around 5:30pm, EDO Lakima Price received a fire alarm from Nevada. When Lakima called the home and no one answered she immediately called the Fire Department and they were on their way to the home in no time.

After the emergency

A few hours later we learned there was an actual fire at the home and it was put out before it spread to the whole house. The homeowner, Mr. Pablo F. told he left some food cooking on the stove when he left to go shopping. The kitchen filled with thick black smoke setting off the alarm. He went on to say, “My alarm system saved our house and it’s the best thing I pay for. I love it. Thank you.”