On a recent afternoon, Ms. Gauthier was home and getting chores done. Around 4:30 she heard the washer stop and she moved the clothes to the dryer. She started the cycle then went back to the kitchen to mop the floors.
At Monitronics, Emergency Dispatch Operator Tara Taylor received a hallway fire alarm from the Gauthier residence. She quickly accessed the intercom and an out of breath Ms. Gauthier answered. She said, “My dryer is on fire!” Tara instructed, “Leave the house and I’ll send the fire department!” Ms. Gauthier, who began to cough and choke from the smoke, hesitated because she wanted to check out the fire. But Tara again instructed her to leave the house. At that point, Ms. Gauthier took
the advice and fled the house.
In just minutes the fire department and an ambulance met Ms. Gauthier on the front lawn. She told them where the fire was. What the firemen found was a porch totally engulfed in flames. As thick, black smoke was filling the house the firemen battled the blaze and thankfully they were successful in keeping the fire from spreading any further.
AFTER THE EMERGENCY
We called Ms. Gauthier after the fire. She told us, “The fire started at the back wall of the porch in the dryer. The room was gutted and it has to be rebuilt. There’s also a lot of smoke damage to all the rooms of the house and I lost a lot of clothes but I’m so grateful my house was saved.” She also said “The operator that called me on my fire alarm treated me wonderfully. She convinced me I needed to get out of the house. I’m very satisfied with my alarm and the service I received. Thank you and great job!”
A BIG THANK YOU TO:
Tara Taylor, Central Station Operator since January 14, 2011
Maximum Security, installed Ms Gauthier alarm on September 26, 2008
