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Dec 2011

Posted by Lesley

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Everyday Superhero: Cesar Castillo

On a recent afternoon, Emergency Dispatch Operator Cesar Castillo received a fire alarm from a home in Indiana.

Cesar quickly called the home and when no one answered his next few seconds were spent calling the local fire department. The fire department left immediately to race to the home.

After the emergency

When we were finally able to reach the home owner, he said, “I’m so thankful my home was saved! We accidentally left food cooking on the stove and went shopping. There’s smoke damage and the stove has to be replaced but that’s about it. Thank you for all the help.”

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Posted in: Behind Our Doors, What Is Security?

Dec 2011

Posted by Lesley

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Three Times to Arm Your System

Ever have that dream where you need help and try to scream but no one can hear you? It’s a frightening dream to have, but it can be a reality. You have an alarm system to do the notification for you during emergencies. If you fail to arm your system regularly, you’re not fully protecting yourself.

There are three times that you should be sure to arm your alarm system:

In the morning before you leave for the day. You should arm your alarm system in “away mode” whenever you leave your house. If you stay home during the day, be sure your alarm system is in “stay mode” in the morning.
When you return home. Just after you come in the door, arm it.
Before bed. Your alarm system should already be alarmed in “stay mode,” but why not take the opportunity to be sure that the system is armed?

If you follow a routine, you can be sure that you are getting the most protection from us and your alarm system. Monitronics cares about your safety. To talk to one of us about getting an alarm system for your home, call 800-290-0709.

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Posted in: Business Security, Home Security

Sep 2011

Posted by Lesley

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Everyday Superhero: Vanessa Espinosa

On July 21, Vanessa Espinosa received a fire alarm from a home in Washington. She made a quick call to the home but there was no answer. Immediately she called the fire department. Between our call to the fire department and the fire department’s arrival, the homeowner, Mrs. Crowley, called us—we discovered she was out of town. No one was in the house, thankfully.

The fire department soon arrived to find the house filled with smoke and a fire in the living room. And they began to battle the blaze.

After the emergency

A couple days later when we called the Crowley home, Mrs. Crowley was speaking with us once again. She shared that the fire had started on the main floor near the wiring of the washer and dryer. Mrs. Crowley said thanks to Monitronics and the local fire department, the fire was confined to the main floor and the basement. She also said:

“I credit Monitronics for saving my home. Thank you.”

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Posted in: Behind Our Doors, Home Security, Uncategorized, What Is Security?

Aug 2011

Posted by Lesley

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Saving Lives and Property: Laura Robledo

On a recent morning, first shift Emergency Dispatcher Operator Laura Robledo hadn’t been at work long when she received a fire alarm from the Arzadon residence.

She called the home and no one answered. But, she knew something triggered that fire alarm so she immediately called the fire department. Laura then tried to notify the customer’s contacts but she got no response.

AFTER THE EMERGENCY

Later we tried to reach the homeowners once more. We got a hold of Mrs. Arzadon. She said, “I’m so thankful, my home was saved by Monitronics’ fast response. I had left eggs cooking on the stove and we went to church”. Both Mr. and Mrs. Arzadon said “were very glad to have Monitronics looking after us. You saved our home. Thank you”

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Posted in: Behind Our Doors, What Is Security?

Aug 2011

Posted by Lesley

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Saving Lives and Property: Tara Taylor

On a recent afternoon, Ms. Gauthier was home and getting chores done. Around 4:30 she heard the washer stop and she moved the clothes to the dryer. She started the cycle then went back to the kitchen to mop the floors.

At Monitronics, Emergency Dispatch Operator Tara Taylor received a hallway fire alarm from the Gauthier residence. She quickly accessed the intercom and an out of breath Ms. Gauthier answered. She said, “My dryer is on fire!” Tara instructed, “Leave the house and I’ll send the fire department!” Ms. Gauthier, who began to cough and choke from the smoke, hesitated because she wanted to check out the fire. But Tara again instructed her to leave the house. At that point, Ms. Gauthier took the advice and fled the house.

In just minutes the fire department and an ambulance met Ms. Gauthier on the front lawn. She told them where the fire was. What the firemen found was a porch totally engulfed in flames. As thick, black smoke was filling the house the firemen battled the blaze and thankfully they were successful in keeping the fire from spreading any further.

AFTER THE EMERGENCY

We called Ms. Gauthier after the fire. She told us, “The fire started at the back wall of the porch in the dryer. The room was gutted and it has to be rebuilt. There’s also a lot of smoke damage to all the rooms of the house and I lost a lot of clothes but I’m so grateful my house was saved.” She also said “The operator that called me on my fire alarm treated me wonderfully. She convinced me I needed to get out of the house. I’m very satisfied with my alarm and the service I received. Thank you and great job!”

A BIG THANK YOU TO:

Tara Taylor, Central Station Operator since January 14, 2011

Maximum Security, installed Ms Gauthier alarm on September 26, 2008

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Posted in: Behind Our Doors, Home Security, What Is Security?

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