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Dec 2011

Posted by Lesley

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Everyday Superhero: Cesar Castillo

On a recent afternoon, Emergency Dispatch Operator Cesar Castillo received a fire alarm from a home in Indiana.

Cesar quickly called the home and when no one answered his next few seconds were spent calling the local fire department. The fire department left immediately to race to the home.

After the emergency

When we were finally able to reach the home owner, he said, “I’m so thankful my home was saved! We accidentally left food cooking on the stove and went shopping. There’s smoke damage and the stove has to be replaced but that’s about it. Thank you for all the help.”

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Posted in: Behind Our Doors, What Is Security?

Sep 2011

Posted by Lesley

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Everyday Superhero: Vanessa Espinosa

On July 21, Vanessa Espinosa received a fire alarm from a home in Washington. She made a quick call to the home but there was no answer. Immediately she called the fire department. Between our call to the fire department and the fire department’s arrival, the homeowner, Mrs. Crowley, called us—we discovered she was out of town. No one was in the house, thankfully.

The fire department soon arrived to find the house filled with smoke and a fire in the living room. And they began to battle the blaze.

After the emergency

A couple days later when we called the Crowley home, Mrs. Crowley was speaking with us once again. She shared that the fire had started on the main floor near the wiring of the washer and dryer. Mrs. Crowley said thanks to Monitronics and the local fire department, the fire was confined to the main floor and the basement. She also said:

“I credit Monitronics for saving my home. Thank you.”

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Posted in: Behind Our Doors, Home Security, Uncategorized, What Is Security?

Aug 2011

Posted by Lesley

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Who Do We Call When Your House is on Fire?

Your emergency contact list is so vital to your alarm monitoring. We’ll always try to call you first to tell you about any emergency at your house. Then we’ll send the right emergency responder. But, somehow we need to let you know what’s going on at home.

That’s where your emergency contact list comes into play. These are the folks and numbers that we call if we can’t reach you at your home number. They should be people you trust who live or work near your home. Some considerations for your emergency contact list:

Be sure that you have all numbers we should try for you; think: cell, work numbers, spouse phone numbers.
Trusted neighbors are a good resource. They live close and can be at your house quickly if they’re available.
Trusted friends
Family members

And, remember to always keep this contact list up-to-date. You can manage it using your MyMonitronics account at Monitronics.com.

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Posted in: Business Security, Home Security

Aug 2011

Posted by Lesley

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Saving Lives and Property: Laura Robledo

On a recent morning, first shift Emergency Dispatcher Operator Laura Robledo hadn’t been at work long when she received a fire alarm from the Arzadon residence.

She called the home and no one answered. But, she knew something triggered that fire alarm so she immediately called the fire department. Laura then tried to notify the customer’s contacts but she got no response.

AFTER THE EMERGENCY

Later we tried to reach the homeowners once more. We got a hold of Mrs. Arzadon. She said, “I’m so thankful, my home was saved by Monitronics’ fast response. I had left eggs cooking on the stove and we went to church”. Both Mr. and Mrs. Arzadon said “were very glad to have Monitronics looking after us. You saved our home. Thank you”

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Posted in: Behind Our Doors, What Is Security?

Aug 2011

Posted by Lesley

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Saving Lives and Property: Tara Taylor

On a recent afternoon, Ms. Gauthier was home and getting chores done. Around 4:30 she heard the washer stop and she moved the clothes to the dryer. She started the cycle then went back to the kitchen to mop the floors.

At Monitronics, Emergency Dispatch Operator Tara Taylor received a hallway fire alarm from the Gauthier residence. She quickly accessed the intercom and an out of breath Ms. Gauthier answered. She said, “My dryer is on fire!” Tara instructed, “Leave the house and I’ll send the fire department!” Ms. Gauthier, who began to cough and choke from the smoke, hesitated because she wanted to check out the fire. But Tara again instructed her to leave the house. At that point, Ms. Gauthier took the advice and fled the house.

In just minutes the fire department and an ambulance met Ms. Gauthier on the front lawn. She told them where the fire was. What the firemen found was a porch totally engulfed in flames. As thick, black smoke was filling the house the firemen battled the blaze and thankfully they were successful in keeping the fire from spreading any further.

AFTER THE EMERGENCY

We called Ms. Gauthier after the fire. She told us, “The fire started at the back wall of the porch in the dryer. The room was gutted and it has to be rebuilt. There’s also a lot of smoke damage to all the rooms of the house and I lost a lot of clothes but I’m so grateful my house was saved.” She also said “The operator that called me on my fire alarm treated me wonderfully. She convinced me I needed to get out of the house. I’m very satisfied with my alarm and the service I received. Thank you and great job!”

A BIG THANK YOU TO:

Tara Taylor, Central Station Operator since January 14, 2011

Maximum Security, installed Ms Gauthier alarm on September 26, 2008

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Posted in: Behind Our Doors, Home Security, What Is Security?

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