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Oct 2011

Posted by Lesley

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MyMonitronics Account Simplifies, Streamlines

Lately, we’ve gotten several questions about MyMonitroncs, so we thought we’d explain this great feature on our website and show you the benefits.

MyMonitronics allows Monitronics customers to manage their security account online. Pay your bill? Yep. Change your password? Check. All without calling and at anytime. With your MyMonitronics account, you can:

* Print out an monitored alarm insurance discount certificate

* Download your user manual

* Manage your emergency contacts. You can even send an e-mail to your contacts informing them they’ve been added to your contact list.

* Update your billing address

* Test your alarm system

* Change your passcode

* Pay your bill

To start, go to the MyMonitronics account creation page and enter your customer number–it’s found on your monthly statement or any Monitronics correspondence you’ve received. Then enter your codeword. This is the verbal word (not your alarm keypad code) you provided Monitronics to use in the event of an emergency. Then create your MyMonitronics username and password.

Presto, you’ve got a MyMonitronics account. Save time. No waiting. Manage your account now.

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Posted in: Business Security, Home Security

Oct 2011

Posted by Lesley

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Everyday Superhero: Kimberly Graham

On September 2, Kimberly Graham received a burglary alarm from a house in Michigan. Right away, she made a call to the home number … no answer … she had to leave a message. Next she called the home owner’s cell phone. He answered and said, “send the police, please!”

Kimberly followed the instruction and immediately called the police department. They were rolling to the home in no time.

After the emergency

Several minutes later, the police called us back. They had found a broken window and a suspect on the scene. The thief was quickly arrested and taken to jail.

Another criminal off the street, another customer’s property saved.

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Posted in: Home Security, Uncategorized, What Is Security?

Sep 2011

Posted by Lesley

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Everyday Superhero: Albert Talafuse

Albert Talafuse recently received a medical alarm and threw on his cape. Within seconds, he was speaking with 63 year-old Mrs. O’Neal as she pleaded, “I’ve fallen in my living room; my back and neck are hurt. Please help me!”

Albert needed to send an ambulance but he didn’t want to hang up with Mrs. O’Neal; he needed to be there for her. He recruited a fellow hero to contact the paramedics. When the ambulance showed up, they quickly rushed Mrs. O’Neal to the nearest hospital.

AFTER THE EMERGENCY

A couple days later we chatted with Mrs. O’Neal and learned that she hadn’t been feeling well the entire morning of her mishap. She had spent most of the day in bed and decided she wanted to watch TV. Just as she walked into her living room, she fell and hit her head. That’s when she pressed her medical pendant. She said:

“I’m doing much better now but I still have a big bump on my head. I’m very satisfied with the alarm response and great customer service I received. I truly appreciate Monitronics for always being there for me when I need them. Thank you.”

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Posted in: Behind Our Doors, Home Security, What Is Security?

Aug 2011

Posted by Lesley

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Who Do We Call When Your House is on Fire?

Your emergency contact list is so vital to your alarm monitoring. We’ll always try to call you first to tell you about any emergency at your house. Then we’ll send the right emergency responder. But, somehow we need to let you know what’s going on at home.

That’s where your emergency contact list comes into play. These are the folks and numbers that we call if we can’t reach you at your home number. They should be people you trust who live or work near your home. Some considerations for your emergency contact list:

Be sure that you have all numbers we should try for you; think: cell, work numbers, spouse phone numbers.
Trusted neighbors are a good resource. They live close and can be at your house quickly if they’re available.
Trusted friends
Family members

And, remember to always keep this contact list up-to-date. You can manage it using your MyMonitronics account at Monitronics.com.

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Posted in: Business Security, Home Security

Jun 2011

Posted by Meg

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Tuesday Tips: Reduce Costly False Alarms

As a home or business owner, you know false alarms are a hassle. They waste time and resources for you, your monitoring company and responding police officers. And today, an increasing number of cities are beginning to charge individuals for excessive false alarms.

Don’t be the home or business that cried wolf. Follow these helpful tips from Monitronics on preventing those inconvenient—and potentially expensive—false alarms:

Test your system monthly. It takes just a few minutes a month to make sure your system is working correctly.
Secure all doors and windows. A curtain blowing in the breeze is enough to trigger a false alarm.
Travel smart. Before you leave town for summer vacation, let your alarm company know that you’ll be away from home. Create a special passcode for the housesitter in case an alarm is triggered.
Rethink your contact settings. Do you prefer not to be called after accidentally tripping your alarm? Change your settings. That way, your alarm company won’t automatically call you once you disarm the system.
Update your call list. If your alarm company can’t reach you, they’re much more likely to dispatch police and firefighters over what may be a false alarm.
Consider a pet-immune motion detector. This will keep Fido from constantly setting off the alarm.
Know your code. Memorize your passcode, and share it with everyone who is authorized to be in your house, such as the babysitter, the cleaning woman and relatives.
Be prepared to call. Post Monitronics’ toll-free number (800-447-9239) in an easily-accessible place so you and your family members can quickly cancel a false alarm.

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Posted in: Tuesday tip, Uncategorized

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