Angel Flores
On an unseasonably cold and windy morning in Maryland, Monitronics customer Vivian M. woke up early and started her daily chores. Suddenly, after bending over, she began to feel faint and her stomach was starting to feel upset. Vivian thought about it a second and decided she better get some help. She then remembered all she needed to do was press her medical pendant and help would come. With all her strength, she pressed down on her pendant and began to wait
Back at Monitronics, Emergency Dispatch Operator Angel Flores was just starting her day when she received the medical alarm. She immediately accessed the alarm and was calling the home in seconds. After four telephone rings, someone picked up the phone but it instantly dropped to the floor. Angel repeated over and over, “Hello, do you need assistance?” There was no response. Angel called back but the line was busy. Immediately she called the medical authorities and an ambulance was rolling in no time.
The paramedics arrived at the home and called Monitronics back when they found the house all locked up. Another call was made to the home and this time Vivian answered and said, “I’m on the floor in the back bedroom.” Immediately, the paramedics forced their way in and found her just as she was losing consciousness. She was evaluated and rushed to the nearest hospital.
A few days later, we spoke to Vivian’s friend who said, “She is still in the hospital and will be there for a few more days. At this time she’s doing fine.” She said Vivian wanted Monitronics to know that she’s very pleased with the medical response. The ambulance arrived in five minutes and the agent that handled the alarm did an excellent job.
Great job and congratulations Angel! You’re one in a long line of agents in our award-winning Central Station that inspire us daily with your work ethic, quality and excellent service. Angel Flores has been with Monitronics since July, 2000.
