Posts Tagged ‘home safety’

Everyday Superhero: Raul Torres

In the wee hours of the morning recently, Monitronics Emergency Dispatch Operator Raul Torres received a medical signal from a home in Nevada. Calmly, Raul proceeded to call the home phone number. Our valued Monitronics customer answered with, “I’m having pain in my neck and it feels like it’s shooting down towards my heart. Send help!”

Raul recruited a fellow Everyday Superhero to contact the paramedics. To keep our customer calm, Raul stayed on the phone with her. He reassured her that the ambulance would be there soon.

The ambulance arrived within minutes and took over from there.

After the emergency

A couple days later, we learned that our customer had experienced a panic attack. She was relieved that she had decided to get an alarm system that included her medical pendant. Her daughter told us, “Mom is doing great. We’re glad it wasn’t a heart attack and she’s doing fine now. Thank you so much for your help; it was perfect!”

MyMonitronics Account Simplifies, Streamlines

Lately, we’ve gotten several questions about MyMonitroncs, so we thought we’d explain this great feature on our website and show you the benefits.

MyMonitronics allows Monitronics customers to manage their security account online. Pay your bill? Yep. Change your password? Check. All without calling and at anytime. With your MyMonitronics account, you can:

* Print out an monitored alarm insurance discount certificate

* Download your user manual

* Manage your emergency contacts. You can even send an e-mail to your contacts informing them they’ve been added to your contact list.

* Update your billing address

* Test your alarm system

* Change your passcode

* Pay your bill

To start, go to the MyMonitronics account creation page and enter your customer number–it’s found on your monthly statement or any Monitronics correspondence you’ve received. Then enter your codeword. This is the verbal word (not your alarm keypad code) you provided Monitronics to use in the event of an emergency. Then create your MyMonitronics username and password.

Presto, you’ve got a MyMonitronics account. Save time. No waiting. Manage your account now.

Everyday Superhero: Tara Taylor

On August 27, Tara Taylor received a medical alarm from a house in Tennessee. Right away, she made a call to the home number and she had to leave a message. Next she called the paramedics—she knew someone in the house needed help.

After the emergency

Tara started calling the homeowner’s emergency contact list to try and reach someone—she was unable to reach anyone. She made one last call to the home and, luckily, the homeowner’s daughter was there. She said, “I got your message and rushed right over! He’s on the floor and can’t move. He’s numb and I think he may have had a stroke.” Tara reassured her that she had already contacted the paramedics and they were on the way.

The ambulance showed up while Tara was on the phone so she ended her call knowing that the home’s owner was in good hands.

We’re always on the job!

Everyday Superhero: Kimberly Graham

On September 2, Kimberly Graham received a burglary alarm from a house in Michigan. Right away, she made a call to the home number … no answer … she had to leave a message. Next she called the home owner’s cell phone. He answered and said, “send the police, please!”

Kimberly followed the instruction and immediately called the police department. They were rolling to the home in no time.

After the emergency

Several minutes later, the police called us back. They had found a broken window and a suspect on the scene. The thief was quickly arrested and taken to jail.

Another criminal off the street, another customer’s property saved.

Everyday Superhero: Vanessa Espinosa

On July 21, Vanessa Espinosa received a fire alarm from a home in Washington. She made a quick call to the home but there was no answer.  Immediately she called the fire department. Between our call to the fire department and the fire department’s arrival, the homeowner, Mrs. Crowley, called us—we discovered she was out of town. No one was in the house, thankfully.

The fire department soon arrived to find the house filled with smoke and a fire in the living room. And they began to battle the blaze.

After the emergency

A couple days later when we called the Crowley home, Mrs. Crowley was speaking with us once again. She shared that the fire had started on the main floor near the wiring of the washer and dryer. Mrs. Crowley said thanks to Monitronics and the local fire department, the fire was confined to the main floor and the basement. She also said:

                “I credit Monitronics for saving my home. Thank you.”