At Monitronics, we take pride in knowing we can really make an impact in our customers’ lives. We regularly celebrate EDOs (Emergency Dispatch Operators) who intervene in actual emergencies and whose actions have made an impact for a customer. We do this in one of two ways:
- Every week we recognize a Real Deal EDO–an operator who made a difference in the life of a customer.
- Every month we recognize a Shining Star who went above and beyond to help save a customer or their property.
We want to start sharing these heroes’ stories with you for one week every month. So, all week, I’ll be sharing stories like the one below all week long. Be sure and check back regularly and help us celebrate our employees.
Alarm Signal: Fire
On a cold Saturday afternoon in Branford, Connecticut, Mr. and Mrs. Michael S. were trying to stay warm when they decided a fire in the living room fire place would be nice. Michael stacked the wood and the fire started easily. Soon, smoke began to back up in the chimney and flooded into the living room.
Back at Monitronics, Yessenia Martinez received the fire signal. She called the home and learned the family was in danger. Within seconds she had the Branford Fire Department on their way. Thanks to Yessenia’s and the Branford Fire Department’s quick response, the family was safe and experienced no damage to their home.
Yessenia (center) receiving Shining Star Award
AFTER THE EMERGENCY
A week after the incident, we were able to speak to Mr. S. and we learned that the chimney had a blockage. He said, “I’m very pleased with your service. Recently we had one of your competitors monitoring our home and they are in no way as efficient and effective as you are. I’m very impressed and very glad we have Monitronics. I’m telling all my friends and family. Thank you!”
