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Jan 2012

Posted by Lesley

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Everyday Superhero: Heather Schneider

Friday, December 9, 2011, 7:30 p.m. It was a cold, drizzly night. Monitronics Emergency Dispatch Operator Heather Schneider was on duty and ready for anything when she intercepted a burglar alarm from a Weatherford, Texas, business.

It took her fractions of a second to shift into Everyday Superhero mode. She swiftly called the quaint shop. But … no answer came. Heather knew that time was of the essence. She tried to reach the shop owner at home. Heather was relieved to hear a voice on the other end of the line. She said, “We just received a burglary alarm at your business.” The shop owner asked Heather to send the police.

Almost instantly, Heather had the local police on the phone and on their way to the business.

After the emergency

Thanks to Heather’s Everyday Superhero swift action, the police arrived just in the nick of time. They found two men right in the middle of robbing the store. Of course, the bad guys were immediately arrested and received a police escort straight to jail.

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Posted in: Behind Our Doors, What Is Security?

Jan 2012

Posted by Lesley

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Everyday Superhero: Anira Garcia

Recently, Monitronics Emergency Dispatch Operator Anira Garcia received a silent panic signal from a business in Arizona. Anira sprang to action and immediately called the local police department. The police raced to the business with sirens blaring. Officers arrived to find everyone safe; an armed robbery had taken place but the suspects fled the scene.

The police were able to get a good description of the bad guys and their car. They put out an APB for the suspects and the manhunt began.

After the emergency

We talked to the store owner’s wife a couple days after the robbery. She told us about the event. We found that, during the incident, the bad guys wielded guns in the faces of her husband and other store employees. The robbers got away with almost $3,000 cash and grabbed merchandise as they made their getaway.

The store owner’s wife told us, “Everyone is okay now. We love our alarm system! It worked so great that night and the police got to the store so quickly. Thank you.”

No arrest has been made in the armed robbery case yet and it’s not the first time these guys have hit the same area. The detectives are hot on the trail and are optimistic that they will make an arrest very soon.

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Posted in: Behind Our Doors, What Is Security?

Dec 2011

Posted by Lesley

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Everyday Superhero: Raul Torres

In the wee hours of the morning recently, Monitronics Emergency Dispatch Operator Raul Torres received a medical signal from a home in Nevada. Calmly, Raul proceeded to call the home phone number. Our valued Monitronics customer answered with, “I’m having pain in my neck and it feels like it’s shooting down towards my heart. Send help!”

Raul recruited a fellow Everyday Superhero to contact the paramedics. To keep our customer calm, Raul stayed on the phone with her. He reassured her that the ambulance would be there soon.

The ambulance arrived within minutes and took over from there.

After the emergency

A couple days later, we learned that our customer had experienced a panic attack. She was relieved that she had decided to get an alarm system that included her medical pendant. Her daughter told us, “Mom is doing great. We’re glad it wasn’t a heart attack and she’s doing fine now. Thank you so much for your help; it was perfect!”

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Posted in: Behind Our Doors, What Is Security?

Dec 2011

Posted by Lesley

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Three Times to Arm Your System

Ever have that dream where you need help and try to scream but no one can hear you? It’s a frightening dream to have, but it can be a reality. You have an alarm system to do the notification for you during emergencies. If you fail to arm your system regularly, you’re not fully protecting yourself.

There are three times that you should be sure to arm your alarm system:

In the morning before you leave for the day. You should arm your alarm system in “away mode” whenever you leave your house. If you stay home during the day, be sure your alarm system is in “stay mode” in the morning.
When you return home. Just after you come in the door, arm it.
Before bed. Your alarm system should already be alarmed in “stay mode,” but why not take the opportunity to be sure that the system is armed?

If you follow a routine, you can be sure that you are getting the most protection from us and your alarm system. Monitronics cares about your safety. To talk to one of us about getting an alarm system for your home, call 800-290-0709.

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Posted in: Business Security, Home Security

Oct 2011

Posted by Lesley

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MyMonitronics Account Simplifies, Streamlines

Lately, we’ve gotten several questions about MyMonitroncs, so we thought we’d explain this great feature on our website and show you the benefits.

MyMonitronics allows Monitronics customers to manage their security account online. Pay your bill? Yep. Change your password? Check. All without calling and at anytime. With your MyMonitronics account, you can:

* Print out an monitored alarm insurance discount certificate

* Download your user manual

* Manage your emergency contacts. You can even send an e-mail to your contacts informing them they’ve been added to your contact list.

* Update your billing address

* Test your alarm system

* Change your passcode

* Pay your bill

To start, go to the MyMonitronics account creation page and enter your customer number–it’s found on your monthly statement or any Monitronics correspondence you’ve received. Then enter your codeword. This is the verbal word (not your alarm keypad code) you provided Monitronics to use in the event of an emergency. Then create your MyMonitronics username and password.

Presto, you’ve got a MyMonitronics account. Save time. No waiting. Manage your account now.

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Posted in: Business Security, Home Security

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