Posts Tagged ‘Home Security’

Tuesday tips: Keeping Latchkey Kids Safe After School

Back to school time is a fun and exciting time of every year.  In today’s economy, however, many stay at home parents have had to return to jobs outside of the house and their kids will, for the first time this fall, be on their own for a few hours after school.

If you find yourself in this situation, take heart.  With a little thought and preparation you can insure that your child is comfortable and secure until you make it home from work.  Follow the tips below to help create a smooth transition to this new way of life for you and your child:

Have Your Child Check In When Arriving Home –  If you know how long it takes your child to get to and from school, you should have a pretty good idea of when to expect him or her to check in.  A short phone call in which your child can hear your voice can supply the reassurance and moral support until you get home.

Establish an After School Routine – A brief list of after-school chores or, at least, an established order in which things should be done, will provide your child with structure and keep him or her from aimless moments, which can lead to mischief.  For example, you may set a rule that prohibits watching television or playing video games until the dog has been fed and homework has been done.

Set Rules for Opening the Door and Answering the Phone - Set a strict policy about never opening the door of the house to strangers – even ones dressed in official capacities, such as firemen, policemen, or utility workers.  Have your child phone you or a trusted, adult neighbor who’s at home if there is any question about opening the door.

If your child answers the phone while you’re at work, make sure that they never tell the caller you’re not there.  Instead, instruct them to say that you’re busy at the moment or unable to come to the phone.

Prepare After School Snacks Ahead of Time – Most kids like to take a few minutes to unwind and have a snack when they get home from school.  As kids get older – or just more precocious – they may try to prepare snacks themselves.  Without the proper supervision, these culinary exploits could result in your child injuring himself or accidentally starting a fire.

Take a moment to set out your children’s after school snacks at the beginning of the week.  If they require any sort of heating up or cooking (such as, microwave popcorn), make sure your child knows exactly which buttons to push on the microwave oven.

Also, occasionally unforeseen circumstances, such as inclement weather, bad traffic problems, or some unanticipated work issue might prevent you from making it home at your regular dinner time.  Purchase some frozen dinners or set aside emergency pizza delivery money (for older children) so that they won’t have to resort to their own culinary devices to feed themselves.

Prepare a List of Emergency Phone Numbers – Provide your children with a list of phone numbers of people they can contact if you’re not available.  Ideally, this list would consist of trusted friends, neighbors, and relatives who are nearby and can be reached during an emergency.  Contact these people when you make the list to get an idea of their availability and willingness to serve as an emergency “lifeline” for your child.

You can also ad emergency and other frequently used numbers to the list, such as the Utility Company (in case of a power interruption) or your favorite pizza delivery service.   Once the list is complete, place it in a prominent place in the house where your child can easily find it.  If your child has a cell phone, you can also program the numbers directly into it.

If you already have an emergency phone number list, the beginning of the school year is the perfect time to update it and to touch base with your friends who are on it to see if they are still willing and available to be an emergency contact.

By following these simple suggestions, you can defuse a potentially stressful situation and help your child make the change to this new after school arrangement.

If you would like to take further steps to insure even more peace of mind, consider one of our Monitronics home security alarms.  We can customize our home security systems to meet your specific needs, such as providing you with remote video access to your house or texting you as soon as your child walks in the door.  Contact us today for more information: 800-447-9239.



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Storm season can mean false alarms

Summer storm season is here and so are our efforts to prevent false alarms based on those storms.

Every summer, we field numerous preventable false alarm calls during storms. Be sure to check all batteries in your system to keep your alarm from tripping during a thunderstorm. Another tip: make sure all doors and windows close and lock securely so that they don’t blow open in high winds. Finally, pick up tarps and trash if you have outside motion detectors.

Help us meet our goal of lowering false alarms this summer. If you have questions, call Monitronics at 800-447-9239.

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Awesome Home Security Technology

As a brief diversion we thought it’d be worthwhile to suggest some best-practices for building your home which could negate or reduce the need for an electronic security system altogether. For instance, simply building a moat around your house could reduce chances of break-ins by a factor of about 85%, according to our scientists’ estimates, and it could also be used for swimming. Introducing the “Swimming Moat” (Est. cost $275,000 to $650,000, depending on size of home):

Swimming Moat - a home security barrier keeping intruders out, while adding enjoyment for the family!
"Swimming Moat" - Copyright © Steven M. Johnson. Used by permission.

For a more protective home-surround-system which includes aggressive, autonomous-agents (canines) which could fight off potential intruders, we recommend this feature –

Read More

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Customer feedback: Kudos Monitronics

We heart our customers! And we really love it when they give us constructive feedback. Our customer Roy Spencer sent in this description of his recent experience.

“I want to express my deep appreciation for your wonderful services as an alarm company. I have to admit that when I signed up with Monitronics, I was leery; however, when a heating company was sawing an opening for a cold air return on my wall, the sawdust made the fire alarm go off. Because Monitronics couldn’t get through to my cell phone, they called my brother and a fire truck was there in minutes.

“An unfortunate but very real emergency occurred Thursday, July 8, 2010, after 11 p.m. when three men were attempting to break into my home because they thought I was not there. Thanks to my panic button on my remote, the alarm scared them off! I called 911 on my own, but Monitronics was on the ball.

“Thanks for being such an outstanding alarm company, giving us not only fantastic service, but also providing a vast amount of security for a reasonable cost during these difficult economic times. I have been telling my friends and acquaintances about your wonderful company. It is a pleasure to be part of the Monitronics family. Thank you once again.”

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Secure your home office and play it safe

Many people work at home these days and it has its advantages. There are a few special safety concerns that small, home-based businesses need to consider. This is especially imperative if you’ve got kids coming in and out of the space.

  • Obtain adequate liability insurance if customers, suppliers, or employees visit your home office and learn about your responsibilities to them.
  • If your office gets its own room, put in a deadbolt and use it.
  • If it’s sharp, pointy, or pinchy, keep it out of reach of children. This includes scissors, letter openers, paper shredders (unplug them), thumb tacks, paper cutters, and electric pencil sharpeners.
  • Install a monitored smoke alarm as part of your home security system and keep fire extinguishers handy.
  • Protect your home office and entire house with a monitored security system from Monitronics.
  • Check out the OSHA safety and health topics for specific workplace hazards.

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Tuesday tips: safety first for DIY work

Hammer and nailIt may be blazing hot in Texas, but that hasn’t stopped me from venturing outside for a little yard work and landscaping. Unfortunately, hedge-trimming and a momentary lapse in concentration meant I sliced my finger open; I’m lucky I didn’t cut it to the bone. I forgot two big safety rules: two hands on the power tools and take your time. It got me to thinking about what else I am forgetting as I go about with home improvements and DIY projects. Check out these basic tips and keep all your fingers and stay safe as you renovate.

DIY with safety in mind

  • Take your time. Rushing things can lead to careless mistakes. Like hammering your hand or cutting yourself with tools.
  • Get a first aid kit. If you do have an accident, this is essential. Check out the American Red Cross recommendations.
  • Get smart with power tools. This is a big one: Never leave it unattended. Store tools away from kids and pets. Follow instructions and read the owner’s manual. Make sure the tool is off before you plug it in. Inspect it for frayed cords or damage. Finally, look for UL mark on your tool; that means it’s been tested for fire, electric shock and other safety hazards.
  • Know your surroundings. What’s around you? People? Pets? Power lines? Be in-the-know.
  • Dork out. Disregard how you look and get on those safety glasses, earplugs, or hard hats. Take off jewelry that could catch in moving parts and roll up long sleeves.
  • Stay a beginner at heart. Even if you’ve done it a hundred times, maintain the caution and care you exercised the first time you did a DIY project. Too much confidence has led to more than one accident.
  • Know when to say when. Don’t let your pride keep you from calling in the professionals when a job is too big. Know your limits to stay comfortable and safe.

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Tuesday tips: summer juvenile crime

teen crime - kid in handcuffsSummer time means longer days, more time outdoors, and summer vacation for kids. But time off from school actually increases juvenile crime: too much free time, lack of parental supervision, and warmer temperatures seem to be to blame.  These don’t appear to be violent in nature, but rather acts of vandalism and property crimes, like smashed car windows and vehicle robberies, graffiti tagging, and underage drinking.

But some incidents are more serious. Police in Portland, Oregon, broke up two teenage theft rings during last summer that were responsible for $10,000 of stolen goods.

What can you do? First, if you’re a parent, set strong boundaries and rules for your kids. Keep a curfew and know who their friends are. You can help keep you kids from getting themselves into trouble.

Everyone can take basic precautions to protect themselves: keep an eye out and report suspicious crime to local police. Try to park your cars in a garage if possible. And always turn on your monitored alarm system when you are not home and at night. Stay safe and happy summer!

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How to keep up with safety recalls

iStock_000011714357XSmallI recently started reading the Consumer Reports website for some high-tech recommendations when their safety blog caught my eye. Whoa. Recalls galore! And on products that I use!

This got me to thinking about how I can stay better informed of recalls. It appears that the Internet is my source. There’s not really a one-stop shop, but there are several great resources.

For updates on recalls on products like toys, cribs, power tools, cigarette lighters, and household chemicals, check out the U.S. Consumer Product Safety Commission‘s website; you can find info on over 4,500 product recalls on their site.

Another site I dig is Recalls.gov, where six federal agencies with vastly different jurisdictions have joined together to create a “one stop shop” for U.S. government recalls. You can join e-mail lists and get recall info delivered to you inbox on everything from food and boats to medicine and cosmetics.

Other groups:
Safe Kids
Consumer Watch
SafeCar.gov

Part of staying safe is staying informed and these sites can help. Let us know about your recall experience in the comments section. Would love to hear about it.

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Prevent summer scams from happening to you

Consumer Reports issues “Scam Alert: Don’t Get Ripped Off.

This summer, beware of door-to-door home security scams. These guys are swindlers and they will lie to get you to switch your account. Their offer will sound great, but it’s not legitimate. You might end up with some unpleasant consequences: double bills, a non-working security system, and a real headache trying to get the situation fixed. Never change your security provider without calling Monitronics first at 800-396-9815.

Look for the signs of a scam:

    1. Offering free upgrades or equipment
    They might claim that your system is analog and will quit working. This is not true.

    2. Claiming that Monitronics is out of business.
    We’re here to provide you with reliable, 24/7 protection.

    3. Using high pressure sales talk, trying to make you switch security companies.
    The pressure should be a red flag: honest and legitimate sales people don’t need to be pushy.

Report these scam artists right away to Monitronics and don’t be fooled. These people are often friendly, neatly dressed, and college-aged. They are usually unassuming and can be perceived as very helpful and informative. The sales pitch varies, but often they will deceive you by saying that your Monitronics home security alarm system is inadequate or faulty and needs to be replaced. They might claim that we are out of business. None of it is true.

They will likely pressure you to sign a contract immediately and install the same day. They’ll even offer to help you cancel your Monitronics service.

If you take advantage of their offer, you immediately risk your home security. The equipment is often installed improperly, which can cause your Monitronics alarm to stop working. Plus, you risk signing multiple long-term service contracts that will force you to pay two monthly bills.

Make sure you know the facts and whom you are dealing with when a door-to-door security sales person shows up. Get the name of the sales person and his or her company and call Monitronics at 800-396-9815. We care about your safety.

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Tuesday tips: Stay safe during tornado season

tornadoHaving grown up in the Lone Star State, I’ve got a healthy respect for Texas twisters. The sky turns a pukey shade of green, hail starts pounding the roof, that scary siren sounds, and next thing you know, you’re shuffling your kids and pets into the hall closet, praying for safety.

But Texas is just one of the many areas that are at risk. Each year, about a thousand tornadoes touch down in the U.S. during peak tornado season, March through May. A majority of those fall in “tornado alley,” a vaguely defined area that stretches from Texas to the Canadian prairies and from Colorado to Pennsylvania.

But tornadoes have a way of defying expectations, so it’s smart to know what you’re dealing with—watch for these signs:

    * A yellowy-green color to the sky
    * Hail, particularly if your area is under tornado watch
    * A sudden calm and quiet within a storm or right after it
    * Rapidly moving clouds in the sky, particularly if they are rotating or congregating toward the edge of the storm
    * Whirling dust or debris on the ground under the clouds
    * Loud, continuous “swishing” or waterfall sound that becomes a roar like a train or jet
    * Debris falling from the sky

If you’ve got a basement, head down there ASAP. Cover yourself with a mattress or heavy blankets. Think about where the heavy objects are in the floors above, like a dryer or stove, and don’t get right below them.

If there’s no basement, find an enclosed, windowless area on the lowest floor. Crouch low to the floor, face down, and cover yourself with something like a mattress or heavy blankets. Getting in the tub and covering yourself is a good precaution. If you’re in a business environment, try heading for the interior stairwells and stay off the elevators.

Mobile home dwellers, get out! You are safer outside, even if your home is tied down. Head for a permanent building or tornado shelter nearby. If neither are available, lie flat on the lowest spot you can find and protect your head. Stay away from large objects that could be blown onto you, like trailers or cars. The same advice follows for those stuck outdoors.

If you’re in a vehicle, judge how far away the tornado is—if it is very distant and there is little traffic, you might be able to drive away from its destruction by moving at right angles to the storm. If not, follow the directions above—find a ditch, cover your head, and never seek shelter under a bridge.

During all this drama, listen to the NOAA weather radio for updates. If your area sustains damage, get away from the structure when the storm is over and wait for the emergency responders to arrive. Keep away from dangers, like downed power lines, sharp objects, heavily damaged buildings, and any fire (natural gas leaks area a particular worry after a tornado). Follow instructions from the emergency crews and make use of your emergency kit if there are injuries.

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Tuesday tips: What to do when the alarm sounds

iStock_000011064387XSmallIt’s jarring, to say the least, when an alarm system goes off. The sirens, the panicky feeling, the sense of urgency. So what DO you do?

First, is it a false alarm? Did you set it off by opening a window or walking past a motion sensor? If that’s the case, walk to your panel and disarm the system. Anytime your alarm sounds, you have 30 seconds to do this–if you cancel the alarm in that time, it is not considered an emergency and you may not receive a call from the Monitronics monitoring center.  Do not disarm if there is a genuine emergency.

Here’s what to do in other situations:

Fire: Get out of your house as quickly as possible. We are going to dispatch the fire department when we get the alarm.

Medical emergency: When you receive a call from the Monitronics monitoring center, we will dispatch the emergency services and stay on the line with you until an ambulance arrives. Our average response time in 2009 was 22.1 seconds, so we’ll be calling or coming over your two-way voice panel quickly.

Burglary: Assess the situation. If you can leave the house, get out and call 911. You can also press the panic button on the alarm and we will dispatch the police immediately.

Carbon monoxide alarm: Leave the premise immediately we will dispatch the fire department.

Home invasion: Press the silent panic button on the alarm panel if you are able. Otherwise, cooperate with the intruder until the responding authorities arrive.

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Do gated communities have less crime?

iStock_000004145276XSmall
I was a bit of a rebel in my youth, talking smack about “the man” and aspiring to a sort-of hippie lifestyle on a farm or maybe a commune. At the very least, a vintage house in an old neighborhood.

Many years and fewer tie-dye t-shirts later, I live somewhere I never, ever thought I would: a gated housing community. They always seemed so…bourgeois? Isolated? But with age and experience, I now appreciate the sense of security and safety I have from those brick walls and that iron gate. I’ve lived in a house that was broken into and I know that terrible feeling. I never want to that experience again.

About 7 million households are in gated communities—that’s about 6% of the total in the U.S. About 4 million of those 7 live with restricted access through gates, entry codes, key cards or security guards.

But there’s a basic question there that needs examining: Do those gates add protection and security for homes inside? Do they really keep the bad guys out? Or are we living under the false illusion of security?

The general answer is yes—there is less crime in gated neighborhoods for several reasons. First, there’s usually a stronger sense of community there because they are geographically unified, often have area associations, and have better pedestrian traffic because of the lack of through-traffic. Second, those security guards and restricted access may actually, well, restrict access.

But the truth is that the crime rate is not as low as many of the builders of those gated communities would have you believe. The city of Miami reports that “some forms of crime such as car theft are reduced, at least immediately after the streets are closed. However, data indicates that the long-term crime rate is at best only marginally altered.”

But one type of crime goes down and stays down in gated communities: crimes against the person. This seems to occur because criminals want easier escape.

So what’s the verdict? Mixed. There are lots of pros and cons to a gated community, but don’t let it fool you into complacent behavior, like not locking the door or setting your monitored home security system.

Of course, no matter your neighborhood, one of the best things you can do it start a neighborhood crime watch (read more about that here). So take care and think safety, no matter where you live.

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Tuesday Tips: Prevent graffiti tagging vandalism

Is grafitti art or vandalism? It can be as simple as a few words or images sprayed or scrawled on a surface, like a fence or a wall (or a building, which makes people quite unhappy). It can be complex as full color, elaborate murals. The debate rages on the art versus vandalism question, but one form of graffiti is generally agreed to be more dangerous than the rest: gang tagging or gang graffiti.

iStock_000006400881XSmallGang tagging is when someone marks a place with some sort of image or word that indicates gang territory, fights between rivals or collaborations, or as a way of marketing street drugs. It can mean that you’re in the cross hairs of danger. Plus it’s ugly and makes a neighborhood look trashy.

Many police departments offer graffiti control programs–check with your city to see if they can provide you with more information on how to prevent graffiti vandalism. Here are our tips.

How can you keep graffiti out of your neighborhood?
* Call your local police or sheriff and report all vandalism.
* Remove or paint over any graffiti on your property right away after taking a pictures of it.
* Educate your child about this crime.
* Help neighbors in graffiti removal.

For Business Owners
* Protect spray paint from theft–consider locking the up. And remember not to sell them to minors.
* Place signs in the spray paint area about the penalties for graffiti vandalism.
* Keep spray paint displays in an area that is easily seen by employees.

How to Remove Graffiti
* Keep matching paint on hand so you can cover it right away.
* For glass or previously painted metal surfaces, use MEK (methylethyl ketone) to remove graffiti.
* Ask your local hardware store for other graffiti removal products for glass, unpainted metal surfaces, brick, and cinder block.

What if You See a Tagger in Action?
* DO NOT speak to or attempt to stop the person.
* Get a good description of the person and get a license plate number if possible for police.
* Call 911 to report a vandalism-in-process.

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5 reasons our customers should love us in 2010

As part of National Optimism Month in March, we’re blogging five reasons why our customers should be loving us in 2010. We see so many reasons to be optimistic about the coming months, from exciting new technologies to our efforts to make sure every alarm is a real alarm. We’re excited about this year and here’s why.
iStock_000011005721XSmall

5 Reasons To Love Us in 2010

1. Business is good and we’re focusing on customer service. Even in this down economy, we’re growing and we are paying special attention to your needs. We want to hear from you on this blog, our Facebook page, or our Twitter account. How can we serve you better?

2. Speaking of social networking, we HEART our 344 fans on Facebook and our 470 followers on Twitter. We share safety tips, insider news, and fun facts on both, as well as responding to customer praise or complaints. Come join the online party.

3. New technologies are helping people feel more secure. We’re now offering customers the ability to stream live video of their homes to a BlackBerry or iPhone or watch video clips online. They can even arm and disarm remotely (and more!).

4. We’re providing better protection against unethical scammers. This summer will be a test of our efforts to stop what we call “summer slamming.” This is when unscrupulous door-to-door security sales people try to rip you off and trick you into “switching” service. We’re getting more assertive in stopping this practice. Learn more at www.monitronics.com/securityscam.

5. We’re saving lives. Our award-winning monitoring center had an average response time of just 22.1 seconds in 2009 and in an emergency, every second counts. You can trust Monitronics with your safety.

This is why WE think our customers will love us in 2010. What’s your opinion? Leave us a comment and let us know.

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Tuesday Tips: Sign up for safety

Most folks don’t realize it, but one of the most effective crime deterrents is a little piece of metal. A Monitronics yard sign let’s criminals know that your home or business is protected 24/7 by our award-winning central station.

Some people buy fake signs on the Internet, hoping for some protection that way, but bad guys visit the same sites you do and know which signs are real and which ones are pseudo. Monitronics has been around for 15 years and is a known player in the industry. Our signs mean business.

Monitronics-1801 copy

Criminals look for easy marks and your monitored alarm system let’s them know your place is off limits. You’re a harder target. To get the most out of your yard sign, remember these things:

    1. Replace old signs with new, highly visible ones.2.The effectiveness of the security yard sign depends on its placement: put it next to your front door, the curb next to the driveway, a flower bed, or by the garage door.

    3. Get some Moni security stickers and place them on windows and other doors around the premises.

If you need a new yard sign, call customer service at 800-447-9239 and we’ll send you one right away.

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