Break out the champagne! We’re delighted to announce that our central station has been awarded the prestigious Central Station Alarm Association (CSAA) “CSAA Five Diamond Certification” for the fifth year in a row. Fewer than 100 central stations have achieved this honor out of about 2,700 nationwide. What an honor!
For customers, this matters because this certification means that 100 percent of Monitronics‘ central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. That course gives operators the essential tools to communicate effectively with customers, law enforcement, fire, and emergency services centers. This distinguishes Monitronics as one of the best in the industry.
Five-diamond companies like Monitronics have also demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money, and commitment to 100 percent quality operator training.
The Central Station Alarm Association (CSAA) is a 60 year-old non-profit trade association that represents the major burglar and fire alarm central monitoring stations. CSAA is located in Vienna, Virginia, outside of Washington, D.C.
