Posts Tagged ‘monitored alarm system’

Everyday Superhero: Cesar Castillo

On a recent afternoon, Emergency Dispatch Operator Cesar Castillo received a fire alarm from a home in Indiana.

Cesar quickly called the home and when no one answered his next few seconds were spent calling the local fire department. The fire department left immediately to race to the home.

After the emergency

When we were finally able to reach the home owner, he said, “I’m so thankful my home was saved! We accidentally left food cooking on the stove and went shopping. There’s smoke damage and the stove has to be replaced but that’s about it. Thank you for all the help.”

Everyday Superhero: Raul Torres

In the wee hours of the morning recently, Monitronics Emergency Dispatch Operator Raul Torres received a medical signal from a home in Nevada. Calmly, Raul proceeded to call the home phone number. Our valued Monitronics customer answered with, “I’m having pain in my neck and it feels like it’s shooting down towards my heart. Send help!”

Raul recruited a fellow Everyday Superhero to contact the paramedics. To keep our customer calm, Raul stayed on the phone with her. He reassured her that the ambulance would be there soon.

The ambulance arrived within minutes and took over from there.

After the emergency

A couple days later, we learned that our customer had experienced a panic attack. She was relieved that she had decided to get an alarm system that included her medical pendant. Her daughter told us, “Mom is doing great. We’re glad it wasn’t a heart attack and she’s doing fine now. Thank you so much for your help; it was perfect!”

Three Times to Arm Your System

Ever have that dream where you need help and try to scream but no one can hear you? It’s a frightening dream to have, but it can be a reality. You have an alarm system to do the notification for you during emergencies. If you fail to arm your system regularly, you’re not fully protecting yourself.

There are three times that you should be sure to arm your alarm system:

  • In the morning before you leave for the day. You should arm your alarm system in “away mode” whenever you leave your house. If you stay home during the day, be sure your alarm system is in “stay mode” in the morning.
  • When you return home. Just after you come in the door, arm it.
  • Before bed. Your alarm system should already be alarmed in “stay mode,” but why not take the opportunity to be sure that the system is armed?

If you follow a routine, you can be sure that you are getting the most protection from us and your alarm system. Monitronics cares about your safety. To talk to one of us about getting an alarm system for your home, call 800-290-0709.

Everyday Superhero: Chris Tuttle

In the middle of the night, Monitronics Emergency Dispatch Operator Chris Tuttle received a burglar alarm from a retail store in Arizona. Chris made a call to the business but couldn’t get an answer or a voicemail.

He called the local PD and they were on their way to the business in no time.

After the emergency

The officers showed up to find two burglars in the act. They were quickly arrested and off to jail they went.

Everybody knows–nobody messes with Monitronics customers.

 

Why Get an Alarm Permit?

You know how you get that all-of-a-sudden-out-of-nowhere strike of knowledge. Yeah, I was there today. I was standing in line at the DMV today waiting to get my car registered. There was a moment, in the hot, grump-filled office, in which I made the connection between car registration and alarm permit registration.

You see, while the time and money that it takes to register a car is somewhat painful—especially since all we walk away with is a measly sticker—we do it. We do it because it is the law, and because there are consequences for not obeying the law. Alarm permit and vehicle registration are equally important and should be treated as such. Some of the consequences of not registering your alarm permit can include:

Fines and citations. Those who do not register their alarm permit can be charged considerable fines. And sometimes the fines increase for each alarm occurrence. The fee to register your alarm is usually reasonable and much more worth it than paying fines when emergency agencies are dispatched to your home.

No police response. Some agencies refuse to respond to alarms in cases where the permit registration has not been complete. Without an alarm permit in this case, you won’t get the help you need when you need it.

Now, I must say, not all of us are required to get an alarm permit. So, how do you know if you need one, you ask? It’s simple. Contact your alarm monitoring company, call your city, check your city’s website, or contact your local police department.

Just like it is your responsibility to keep your car registration up-to-date, it is up to you to determine and register an alarm permit if one is required.