Posts Tagged ‘Monitronics’

Everyday Superhero: Raul Torres

In the wee hours of the morning recently, Monitronics Emergency Dispatch Operator Raul Torres received a medical signal from a home in Nevada. Calmly, Raul proceeded to call the home phone number. Our valued Monitronics customer answered with, “I’m having pain in my neck and it feels like it’s shooting down towards my heart. Send help!”

Raul recruited a fellow Everyday Superhero to contact the paramedics. To keep our customer calm, Raul stayed on the phone with her. He reassured her that the ambulance would be there soon.

The ambulance arrived within minutes and took over from there.

After the emergency

A couple days later, we learned that our customer had experienced a panic attack. She was relieved that she had decided to get an alarm system that included her medical pendant. Her daughter told us, “Mom is doing great. We’re glad it wasn’t a heart attack and she’s doing fine now. Thank you so much for your help; it was perfect!”

Everyday Superhero: Chris Tuttle

In the middle of the night, Monitronics Emergency Dispatch Operator Chris Tuttle received a burglar alarm from a retail store in Arizona. Chris made a call to the business but couldn’t get an answer or a voicemail.

He called the local PD and they were on their way to the business in no time.

After the emergency

The officers showed up to find two burglars in the act. They were quickly arrested and off to jail they went.

Everybody knows–nobody messes with Monitronics customers.

 

Why Get an Alarm Permit?

You know how you get that all-of-a-sudden-out-of-nowhere strike of knowledge. Yeah, I was there today. I was standing in line at the DMV today waiting to get my car registered. There was a moment, in the hot, grump-filled office, in which I made the connection between car registration and alarm permit registration.

You see, while the time and money that it takes to register a car is somewhat painful—especially since all we walk away with is a measly sticker—we do it. We do it because it is the law, and because there are consequences for not obeying the law. Alarm permit and vehicle registration are equally important and should be treated as such. Some of the consequences of not registering your alarm permit can include:

Fines and citations. Those who do not register their alarm permit can be charged considerable fines. And sometimes the fines increase for each alarm occurrence. The fee to register your alarm is usually reasonable and much more worth it than paying fines when emergency agencies are dispatched to your home.

No police response. Some agencies refuse to respond to alarms in cases where the permit registration has not been complete. Without an alarm permit in this case, you won’t get the help you need when you need it.

Now, I must say, not all of us are required to get an alarm permit. So, how do you know if you need one, you ask? It’s simple. Contact your alarm monitoring company, call your city, check your city’s website, or contact your local police department.

Just like it is your responsibility to keep your car registration up-to-date, it is up to you to determine and register an alarm permit if one is required.

MyMonitronics Account Simplifies, Streamlines

Lately, we’ve gotten several questions about MyMonitroncs, so we thought we’d explain this great feature on our website and show you the benefits.

MyMonitronics allows Monitronics customers to manage their security account online. Pay your bill? Yep. Change your password? Check. All without calling and at anytime. With your MyMonitronics account, you can:

* Print out an monitored alarm insurance discount certificate

* Download your user manual

* Manage your emergency contacts. You can even send an e-mail to your contacts informing them they’ve been added to your contact list.

* Update your billing address

* Test your alarm system

* Change your passcode

* Pay your bill

To start, go to the MyMonitronics account creation page and enter your customer number–it’s found on your monthly statement or any Monitronics correspondence you’ve received. Then enter your codeword. This is the verbal word (not your alarm keypad code) you provided Monitronics to use in the event of an emergency. Then create your MyMonitronics username and password.

Presto, you’ve got a MyMonitronics account. Save time. No waiting. Manage your account now.

Everyday Superhero: Kimberly Graham

On September 2, Kimberly Graham received a burglary alarm from a house in Michigan. Right away, she made a call to the home number … no answer … she had to leave a message. Next she called the home owner’s cell phone. He answered and said, “send the police, please!”

Kimberly followed the instruction and immediately called the police department. They were rolling to the home in no time.

After the emergency

Several minutes later, the police called us back. They had found a broken window and a suspect on the scene. The thief was quickly arrested and taken to jail.

Another criminal off the street, another customer’s property saved.