Posts Tagged ‘Monitronics’

Everyday Superhero: Vanessa Espinosa

On July 21, Vanessa Espinosa received a fire alarm from a home in Washington. She made a quick call to the home but there was no answer.  Immediately she called the fire department. Between our call to the fire department and the fire department’s arrival, the homeowner, Mrs. Crowley, called us—we discovered she was out of town. No one was in the house, thankfully.

The fire department soon arrived to find the house filled with smoke and a fire in the living room. And they began to battle the blaze.

After the emergency

A couple days later when we called the Crowley home, Mrs. Crowley was speaking with us once again. She shared that the fire had started on the main floor near the wiring of the washer and dryer. Mrs. Crowley said thanks to Monitronics and the local fire department, the fire was confined to the main floor and the basement. She also said:

                “I credit Monitronics for saving my home. Thank you.”

Everyday Superhero: Albert Talafuse

Albert Talafuse recently received a medical alarm and threw on his cape. Within seconds, he was speaking with 63 year-old Mrs. O’Neal as she pleaded, “I’ve fallen in my living room; my back and neck are hurt. Please help me!”

Albert needed to send an ambulance but he didn’t want to hang up with Mrs. O’Neal; he needed to be there for her. He recruited a fellow hero to contact the paramedics. When the ambulance showed up, they quickly rushed Mrs. O’Neal to the nearest hospital.

AFTER THE EMERGENCY

A couple days later we chatted with Mrs. O’Neal and learned that she hadn’t been feeling well the entire morning of her mishap. She had spent most of the day in bed and decided she wanted to watch TV. Just as she walked into her living room, she fell and hit her head. That’s when she pressed her medical pendant. She said:

“I’m doing much better now but I still have a big bump on my head. I’m very satisfied with the alarm response and great customer service I received. I  truly appreciate Monitronics for always being there for me when I need them.  Thank you.”

Who Do We Call When Your House is on Fire?

Your emergency contact list is so vital to your alarm monitoring. We’ll always try to call you first to tell you about any emergency at your house. Then we’ll send the right emergency responder. But, somehow we need to let you know what’s going on at home.

That’s where your emergency contact list comes into play. These are the folks and numbers that we call if we can’t reach you at your home number. They should be people you trust who live or work near your home. Some considerations for your emergency contact list:

  • Be sure that you have all numbers we should try for you; think: cell, work numbers, spouse phone numbers.
  • Trusted neighbors are a good resource. They live close and can be at your house quickly if they’re available.
  • Trusted friends
  • Family members

And, remember to always keep this contact list up-to-date. You can manage it using your MyMonitronics account at Monitronics.com.

Saving Lives and Property: Ricardo Navarrete

Late one night, Emergency Dispatcher Operator Ricardo Navarrete received a silent hold-up button alarm from a convenience store in California. He knew that hold-up alarms can mean pretty scary situations for our customers. Without delay he called the police and with lights flashing and sirens blaring they raced to the store.

Once there, the officers took caution while approaching the store. With skill and precision they were able to apprehend a suspect who was in the process of robbing the clerk. Shocked that he had been caught, the suspect was quickly handcuffed and taken to jail where he was booked for the crime.

AFTER THE EMERGENCY

Later when we talked to our customer, he was well pleased with Ricardo’s quick response that saved the day. He said “Thank you Monitronics, great work.”

Saving Lives and Property: Laura Robledo

On a recent morning, first shift Emergency Dispatcher Operator Laura Robledo hadn’t been at work long when she received a fire alarm from the Arzadon residence.

She called the home and no one answered. But, she knew something triggered that fire alarm so she immediately called the fire department. Laura then tried to notify the customer’s contacts but she got no response.

AFTER THE EMERGENCY

Later we tried to reach the homeowners once more. We got a hold of Mrs. Arzadon. She said, “I’m so thankful, my home was saved by Monitronics’ fast response. I had left eggs cooking on the stove and we went to church”. Both Mr. and Mrs. Arzadon said “were very glad to have Monitronics looking after us. You saved our home. Thank you”